Latest Inspection
This is the latest available inspection report for this service, carried out on 10th June 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cleaveland Lodge.
What the care home does well The service ensures that people using the service are supported by a trained work force able to meet their individual needs. Medication was observed throughout administration and staff were managing administration well and dispensing medication to each individual in their preferred way or method. Staff were observed to interact well with people, dignifying and respecting them at all times. People using the service were well presented and some of the women were wearing nail vanish and lipstick. What the care home could do better: The service must ensure that where a risk has been identified that suitable risk assessments and control measures are implemented to protect the individual and others using the service. Random inspection report
Care homes for older people
Name: Address: Cleaveland Lodge 151 Rowhedge Road Old Heath Colchester Essex CO2 8EJ two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Louise Bushell Date: 1 0 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Cleaveland Lodge 151 Rowhedge Road Old Heath Colchester Essex CO2 8EJ 01206728801 01206728698 cleavelandlodge@hotmail.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Asha Beefnah Type of registration: Number of places registered: Conditions of registration: Category(ies) : Ms Melanie Yanum Beefnah care home 54 Number of places (if applicable): Under 65 Over 65 0 54 dementia old age, not falling within any other category Conditions of registration: 0 0 Persons of either sex, aged 65 years and over, only falling within the category of old age (not to exceed 54 persons) Date of last inspection Brief description of the care home Cleaveland Lodge is a large, family house that has been extended and improved over recent years to form the present accommodation, which is offered on the ground and first floor. There is a passenger lift to enable first floor access. In addition to the former extension to the premises, the home has recently been further extended to the
Care Homes for Older People Page 2 of 8 Brief description of the care home rear, increasing the registered beds to 54 to accommodate service users over 65years of age and the same number of whom may have dementia. The service offered is to create a homely and comfortable environment for older people over the age of 65 years who require, or choose to live within, a care setting by way of their old age and associated needs. The Statement of Purpose states that the home will accommodate service users, within the registration category, who wish to make Cleaveland Lodge a home for life, providing the service can continue to discharge its duty of care to the individual, with or without community healthcare support. Care Homes for Older People Page 3 of 8 What we found:
This inspection was carried out by one inspector. The random inspection reviewed a number of key documents regarding several people using the service as well as checks made on the environment, observation of people using the service, observations of staff and a review of training and how the service manages complaints. Time was also spent with the people using the service, chatting to them and asking them questions about the care and support that they receive. The service last had a Key inspection on the 4th April 2009, where the service was allocated a two star rating. People using the service were socialising with each other and sitting in the various lounges available. Some people were playing bingo, watching television, reading newspapers and magazines. People appeared relaxed within their own environment and staff were directly observed interacting with people with dignity and respect. One person using the service was cuddling a bear. One person using the service stated the staff are very nice and I just feel very safe. During the inspection it was noted that the service is a member of the National association for providers of activities for older people (NAPA). An activity display was visible and several people using the service were observed looking at this during the inspection. During the inspection it was observed that a total of eight care staff and in addition to this there was one senior person on duty. Positive manual handling practices were directly observed. Part of the inspection involved case tracking. Case tracking is a process were we review a persons care plan from admission to current including reviewing the care plan, risk assessment and any additional associated paper work, including talking to the person if possible. One care plan was reviewed and documentation held showed that the immediate care and support needs of the person were recorded and met. The person using the service was observed to be relaxed and calm within their environment. It was found that the individual at times displayed aggressive behaviours. Whilst this was documented within the plan of care it did not further expand to access the individual risks associated with this for the person and other people living at the service. This was brought to the attention of the manager during feedback. Three staff working at the service have received training in how to support people and manage challenging behaviours that may occur. One staff member added hat the training was very useful. Staff have received additional training. Recent training provided to staff includes, First Aid, Fire, Medication, Moving and Handling, Infection control, Managing challenging behaviour and Dafeguarding adults. Date was provided by the manager with regards to the training the work force have received. The service manages complaints and holds a complaints file where all the information regarding any complaint made are held. Care Homes for Older People Page 4 of 8 What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
