Care Home: Cleveland House

Similar services:

• Thorndene
• Insight - Eastchurch
• Southfields
• Magenta
• Seabourne House
• 33 St John`s Church Road
• Dovedale Court
• Lyncol House

What the care home does well The key principle of the home is that people using the service are in control of their lives and they direct the service. Staff are fully committed in supporting individuals to lead purposeful and fulfilling lives as independently as possible. People using the service make their own informed decisions and have the right to take risks in their daily lives. Central to the home`s aims and objectives is the promotion of the individual`s right to live an ordinary and meaningful life, appropriate to their peer group, in both the home and the community, and to enjoy all the rights and responsibilities of citizenship. The home understands the importance of enabling younger adults to achieve their goals, follow their interests and be integrated into community life and leisure activities in a way that is directed by the person using the service. All staff receive relevant training that is focussed on delivering improved outcomes for residents. The home puts a high level of importance on training and staff report that they are supported through training to meet the individual needs of people in a person centred way. The manager has a clear understanding of the key principles and focus of the service and they work to continuously improve services. They provide an increased quality of life forresidents with a strong focus on equality and diversity issues and promoting human rights, especially in the areas of dignity, respect and fairness. There is also a focus on person centred thinking, with residents shaping service delivery. There is a strong ethos of being open and transparent in all areas of running of the home. The manager leads and supports a strong staff team who have been recruited and trained to a high standard. What the care home could do better: There are no requirements arising from this inspection and we are of the opinion that the service continues to provide excellent quality outcomes for people living in the home. Random inspection report Care homes for adults (18-65 years) Name: Address: Cleveland House 20 Granville Road Broadstairs Kent CT10 1QB three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Paul Stibbons Date: 1 3 0 4 2 0 1 0 Information about the care home Name of care home: Address: Cleveland House 20 Granville Road Broadstairs Kent CT10 1QB 01843866509 01843600939 nhuitson@hotmail.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Miss Nicola Marie Huitson Type of registration: Number of places registered: Conditions of registration: Category(ies) : Miss Nicola Marie Huitson,Mr Christopher Peter Ewins care home 22 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 22 The maximum number of service users who can be accommodated is 22 The registered person may provide the following categories of service only: Care home only ( PC) to service users of the following gender: Either whose primary care needs on admission to the service are within the following category: Learning disability (LD) Date of last inspection Brief description of the care home Cleveland House is a detached property with accommodation on three floors. The home has increased in size over the last few years and now has twenty-two single bedrooms, four of which are within a flat on the second floor, and a fifth is within its own flat. There are further communal lounges, games room, conservatory, and there is Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home a computer for residents? use. The home offers accommodation to a high standard. The registered providers, Nicky and Chris, both work full time at the home. Nicky is the registered manager of the home and Chris co-manages the home. Cleveland House offers care on an individual basis encompassing the physical, social and emotional needs of the residents. The statement of purpose is reflective of the care actually being provided in the home. The home is located close to the seafront, and is a short walk away from local shops, amenities, Thanet College and public transport. The home has its own minibus and people carrier in which to take the residents out and about. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: The last inspection on this service was completed on the 17th April 2007. This Random inspection visit was conducted over a period of 2.5 hours from 11:45 until 14:15 on the 13th April 2010. Prior to this inspection visit we assessed any information that we have received about the home and the information the service submitted in their Annual Quality Assurance Assessment that we had requested. The Annual Quality Assurance Assessment is a self-assessment by the service that focuses on how well outcomes are being met for people using the service. Care services are judged against outcome groups. They allow us to judge how well a provider delivers outcomes for the people using the service, rating them as Excellent, Good, Adequate or Poor. One overall judgment is made for each of the outcome areas. Not all outcome groups were assessed on this occassion and this judgment is based on the standards looked at during the inspection process. Further information about how we make our judgments on outcome groups can be found in the KLORA (Key Lines of Regulatory Assessment) publication on the commissions website. Discussions were held with those present and a variety of documents and records that included, Service user guide, pre-admission assessments of need, care plans, health plans, risk assessments, activity records, recruitment and training records, medication records and health and safety records were examined. A number of surveys we sent out were responded to with positive comments. A tour around the premises was undertaken to assess whether the facilities and quality of the environment met the needs of people who live there. The interactions between staff, management and residents were observed and noted. What the care home does well: The key principle of the home is that people using the service are in control of their lives and they direct the service. Staff are fully committed in supporting individuals to lead purposeful and fulfilling lives as independently as possible. People using the service make their own informed decisions and have the right to take risks in their daily lives. Central to the homes aims and objectives is the promotion of the individuals right to live an ordinary and meaningful life, appropriate to their peer group, in both the home and the community, and to enjoy all the rights and responsibilities of citizenship. The home understands the importance of enabling younger adults to achieve their goals, follow their interests and be integrated into community life and leisure activities in a way that is directed by the person using the service. All staff receive relevant training that is focussed on delivering improved outcomes for residents. The home puts a high level of importance on training and staff report that they are supported through training to meet the individual needs of people in a person centred way. The manager has a clear understanding of the key principles and focus of the service and they work to continuously improve services. They provide an increased quality of life for Care Homes for Adults (18-65 years) Page 4 of 8 residents with a strong focus on equality and diversity issues and promoting human rights, especially in the areas of dignity, respect and fairness. There is also a focus on person centred thinking, with residents shaping service delivery. There is a strong ethos of being open and transparent in all areas of running of the home. The manager leads and supports a strong staff team who have been recruited and trained to a high standard. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!