Latest Inspection
This is the latest available inspection report for this service, carried out on 13th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Clifton Manor.
Annual service review
Name of Service: Clifton Manor The quality rating for this care home is: The rating was made on: two star good service 1 3 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Ford 1 3 1 0 2 0 1 1 Date of this annual service review: 1 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 67 Manor Road Wallington Surrey SM6 0DE 02086695305 02086693060 jackie.lehane@cliftonmanor.com www.bdcsupportingservices.co.uk Clifton Manor Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home Only (CRH - PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Clifton Manor is a double fronted, detached property that is registered to provide care to a maximum of eight people with learning disabilities. Mr and Mrs Mohamedally are the registered providers, the home having a manager and staff team to run the service on their behalf. The home is situated in Wallington - between Sutton and Croydon - on a main road close to the local towns shops, pubs, churches, and public transport links - both by bus and train (Wallington railway station is nearby). The home provides care for eight adults with severe to moderate learning disabilities; some of the residents may also have moderate / medium levels of challenging behaviour. Each resident has a
Annual Service Review Page 2 of 6 1 3 1 0 2 0 0 8 single bedroom, with bathrooms - including a whirlpool bath - showers and toilets sited throughout the ground and first floors. There is a staff / conference / meeting room and another shower room / toilet on the second floor. As well as the lounge, dining room and office room. There is a garden to the rear of the premises, which has a patio area and also a sturdy wooden framed garden chair swing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all of the information that we have received or asked for since our last inspection of the service which was on 13/10/2008. At that time we considered that the people who used the service were experiencing good quality outcomes and the home was assessed as being good or 2 star. We looked at the homes Annual Quality Assurance Assessment (AQAA) which they sent to us. This is a self assessment which focuses on how the service is meeting the needs of the people who live there. It also provides us with some numerical information about the service. We also considered information that we have about how the service has managed any complaints, what they have told us about things that happen in the home (notifications) and what other people have told us about the service. We will also be distributing surveys to the people who live in the home to ask them about what it is like for them to live there. Should we get any adverse responses we may decide to undertake an extra inspection of the service. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all of the information that we asked for. We looked at that information and our judgement is that the home is still providing a good service and that they know what further improvements they could make. Since our last inspection, people who live there are being encouraged to participate more in the running of the home. They are now able to participate in a weekly meeting at which they are encouraged to share their views of the home and the services that are provided. This gives them the opportunity to contribute to the menu planning for the following week and discuss forthcoming events and activities. The home has told us that as a result of these meetings some redecoration has occurred in the home and that the residents relatives were all invited to the summer barbecue. New equipment such as a microwave, dishwasher and washing machine were also purchased. The home has told us that they have developed a newsletter which they send out to Care Managers and residents relatives to keep them informed about what has been happening in the home and various activities that have taken place. There is also an album of photographs of these events for people to see. Care staff and residents are being encouraged to use Makaton in order to facilitate communication. Staff training continues to be given high priority and all care staff are qualified to at least NVQ level 2. They are being encouraged to increase their professional development and attend additional training courses which will help them to meet the needs of the people that they are supporting. We have not received any complaints about this service since our last key inspection. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? The information that we have received and the lack of any complaints about the home have supported our opinion that this home is providing a good service and meeting the needs of the people who live there. Therefore, we are not going to change our plans and will undertake a key inspection before 13/10/2011. If we receive any adverse comments back from the people who live there we may inspect the home before that time. We can also continue to inspect at any other time should we have any concerns about the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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