Latest Inspection
This is the latest available inspection report for this service, carried out on 28th April 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Clovelly House Residential Home Ltd.
What the care home does well The feedback received from completed CQC surveys and from interviews with residents and staff was overwhelmingly positive. Residents and their representatives indicated that the care provided was of a high quality and residents had been treated with respect and dignity. Comments made include the following: "The staff are very kind and patient with all the residents." " The home is looking after us very well." " They have been consistently caring and understanding." " They take care of people. help them when they need help." "The service respects clients` dignity and provides consistently good quality care." The home was clean and tidy. Bedrooms were well furnished. Residents stated that theywere satisfied with the accommodation provided. The garden was colourful, attractive and seating had been provided. Staff were knowledgeable regarding the care of the residents. They were noted to be responsive and attentive towards residents. Comments made by staff in their completed CQC surveys were on the whole positive. They included the following : "Providing the highest standard of care to each individual." " High quality of care is always maintained." " Regular training given..giving high quality of care to residents." There is close liaison with social and healthcare professionals involved with residents. The feedback received from them indicated that they were of the opinion that residents were well cared for. Their comments included the following " The home respects clients` dignity." "Service provides emotional and practical support for it`s residents." "Clovelly supports in a positive way what are often challenging residents and reacts in their best interest.." The home benefits from stable and consistent management. The manager and her deputy were knowledgeable regarding the management of the home and the care of the residents and were responsive to suggestions made for improving the home. What the care home could do better: No requirements have been made in this report. However, there were a few suggestions comments made for improving the home. These have been relayed to the manager. Random inspection report
Care homes for older people
Name: Address: Clovelly House Residential Home Ltd 83-89 Torrington Park London N12 9PN three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Daniel Lim Date: 2 8 0 4 2 0 1 0 Information about the care home
Name of care home: Address: Clovelly House Residential Home Ltd 83-89 Torrington Park London N12 9PN 02084456775/1175 02084457651 clovellyhouse@tiscali.co.uk www.clovellyhouse.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Catherine Frances Thorn Type of registration: Number of places registered: Conditions of registration: Category(ies) : Clovelly House Residential Home Limited care home 39 Number of places (if applicable): Under 65 Over 65 0 0 39 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: 39 39 0 Six service users. A maximum of six service users aged 40 years and over, can be within the category of mental disorder, excluding learning disability or dementia. Date of last inspection Brief description of the care home Clovelly House is a care home registered to provide personal care for a maximum of 39 residents who are over 65 years of age and who may have dementia. The homes conditions of registration had also been varied to allow it to provide care for six adults
Care Homes for Older People Page 2 of 8 Brief description of the care home with a mental disorder who are over forty years of age. The stated aims of the home are to provide a secure, relaxed and homely environment in which care, personal well being and comfort are of prime importance. The home consists of four adjoining houses, which have been converted to their present use. Bedrooms are situated on all three floors of the home. The lounges and dining room are on the ground floor. All floors are served by a shaft lift. There are thirty six single bedrooms and three shared bedrooms. The home has five lounges and a dining room. Clovelly House is located in a residential area within walking distance of shops, cafes, and other community facilities located along the high road in North Finchley. The details of fees charged by the home may be obtained by contacting the home. The provider must make information about the service available (including reports) to service users and other stakeholders. Care Homes for Older People Page 3 of 8 What we found:
The quality rating for this service is THREE STAR. This means the people who use this service experience EXCELLENT quality outcomes. This inspection was carried out by Daniel Lim, Regulatory Inspector on 27 April 2010 and took a total of three hours to complete. We were assisted by the registered manager, Mrs F. Thorne. Five residents who were in the home during this inspection were interviewed. CQC completed surveys were received from sixteen residents, twelve social and healthcare professionals and seventeen stafft. These were overwhelmingly positive and indicated that residents were well cared for and the home was well managed. Statutory records were examined. These included the maintenance records, accident and incident records, complaints records and fire records of the home. These records were up to date. The premises including residents bedrooms, communal bathrooms, laundry, kitchen, garden and communal areas were inspected. They were well maintained. Four care staff were interviewed regarding the care of residents and other areas associated with their work. They were noted to be knowledgeable regarding their roles and responsibilities. The completed Annual Quality Assurance Assessment form or AQAA was received by us. Information provided in the assessment was used for this inspection. What the care home does well:
The feedback received from completed CQC surveys and from interviews with residents and staff was overwhelmingly positive. Residents and their representatives indicated that the care provided was of a high quality and residents had been treated with respect and dignity. Comments made include the following: The staff are very kind and patient with all the residents. The home is looking after us very well. They have been consistently caring and understanding. They take care of people. help them when they need help. The service respects clients dignity and provides consistently good quality care. The home was clean and tidy. Bedrooms were well furnished. Residents stated that they
Care Homes for Older People Page 4 of 8 were satisfied with the accommodation provided. The garden was colourful, attractive and seating had been provided. Staff were knowledgeable regarding the care of the residents. They were noted to be responsive and attentive towards residents. Comments made by staff in their completed CQC surveys were on the whole positive. They included the following : Providing the highest standard of care to each individual. High quality of care is always maintained. Regular training given..giving high quality of care to residents. There is close liaison with social and healthcare professionals involved with residents. The feedback received from them indicated that they were of the opinion that residents were well cared for. Their comments included the following The home respects clients dignity. Service provides emotional and practical support for its residents. Clovelly supports in a positive way what are often challenging residents and reacts in their best interest.. The home benefits from stable and consistent management. The manager and her deputy were knowledgeable regarding the management of the home and the care of the residents and were responsive to suggestions made for improving the home. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
