Care Home: Cold Springs Park

Annual service review Name of Service: Cold Springs Park The quality rating for this care home is: The rating was made on: two star good service 0 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jenny Donnelly Date of this annual service review: 0 9 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Scaws Road Penrith Cumbria CA11 8EY 01768890360 Telephone number: Fax number: Email address: Provider web address:   lannigab@bupa.com www.bupa.co.uk BUPA Care Homes (CFC Homes) Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 22 0 0 38 The registered person may provide the following category of service only: Care home only - Code PC To people of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP (maximum number of places: 38) Dementia - Code DE (maximum number of places: 22) The maximum number of people who can be accommodated is: 60 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service BUPA Cold Springs Park provides accommodation and care for a total of 60 people. The home is divided into sections, one catering for 38 frail older people and a separate unit called Spring Lakes providing care for 22 people with dementia. The home is owned and run by Care Homes First Limited, a subsidiary of BUPA Care Services. The home is in a residential area approximately one mile from the centre of the market town of Annual Service Review Page 2 of 6 0 8 1 0 2 0 0 8 Penrith and local amenities. Single occupancy accommodation for residents is on ground floor level with en-suite toilet and hand wash facilities. Some bedrooms also have an en suite shower. There are a number of dining rooms and lounges, which can be used for activities. The building and garden areas are very well maintained and there are sheltered patio areas. Car parking facilities are available for staff and visitors. People who use wheelchairs can access all parts of the home and grounds. Information about Cold Springs Park, including a brochure, statement of purpose and copies of inspection reports could be obtained directly from the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last inspection or annual service review. This included. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information. Surveys returned to us by people using the service and from other people with an interest in the service. Information about how the service has managed complaints. What the service has told us about things that have happened, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The manager sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA tells us that staff have completed enquiry training so they are more aware of how to respond to enquiries and give people the information they want and need. Care plans have become more detailed and individually tailored to each person. Staff training has continued with 73 of care staff having a National Vocational Qualification in care at level 2 or above. Staffing levels have remained stable and there has been no use of agency staff in the last few months. Activities in the home have continued with regular religious services, afternoon teas and a world cruise theme, where staff dressed in national costumes and the chef prepared dishes from various countries. There are plans to introduce hand and foot massage. Some environmental improvements have taken place to the courtyard, a vegetable plot has been created, and communal areas have had new accessories and flower arrangements. The home has acquired a fish tank and a pet rabbit. There are plans to convert a bathroom into a hair and beauty salon. The manager continues to send out annual satisfaction surveys for people to have their say about the care home. Fifteen people completed our surveys, telling us they were satisfied with the home and the care and support they received. People told us the home made sure they got the medical care they needed and said they were happy with the meals and activities provided. Nine people told us they were not sure how to make a formal complaint and Annual Service Review Page 4 of 6 eleven were not sure if they had a contract with the home. We hope the manager will remind people of the BUPA complaint procedure, and distribute some written information on this. The manager continues to let us know about things that have happened since our last key inspection and has shown that they manage issues well. The manager and provider work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The manager has told us about three complaints that she has looked into over the last year. We had been copied into letters about one complaint, that indicated a satisfactory outcome had been reached. There had been one safeguarding issue reported to us and the company took prompt and appropriate action to protect people. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by the end of October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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