Latest Inspection
This is the latest available inspection report for this service, carried out on 18th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Colney Lodge.
Annual service review
Name of Service: Colney Lodge The quality rating for this care home is: The rating was made on: two star good service 2 4 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Alison Butler Date of this annual service review: 0 9 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 323 High Street London Colney Herts AL2 1ED 07766066307 Telephone number: Fax number: Email address: Provider web address:
colneylodge323@yahoo.co.uk Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Colney Lodge Limited Number of places (if applicable): Under 65 Over 65 2 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Situated in the centre of London Colney, Colney Lodge is an end-of-terrace property that has been converted and adapted to enable it to provide a home to two younger adults who have a mental health disorder. There are in fact three bedrooms located on the first floor, with two reception rooms and a conservatory on the ground floor. There is an enclosed back garden and the front area is open plan. Beyond the back fence, there is car parking available. There is a shopping complex about a mile from the home and the wide range of facilities offered by the city of St Albans are located relatively close by. For information on the up to date fees contact should be made with the manager. Information about the home and the service it offers is contained within the Statement of Purpose and the Service User Guide. A copy of these and the most recent inspection report are available at the home. 2 4 0 2 2 0 0 9 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at the information that we have received, or asked for, since the last key inspection on 24 February 2009. This included :- The Annual Quality Assurance Assessment (AQAA) that was sent to us by the manager. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. -Surveys - these are sent to the home to get the views of those living their about the care and support they receive. - Information we have about how the service has managed any complaints. - What the service has told about the things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. What has this told us about the service? The manager returned the completed Annual Quality Assurance Assessment (AQAA) and we looked at the information provided. In our judgement the home is still providing a good service. The manage states that they seek the views of the people who use the service through regular meetings and that an Annual Quality Assurance Survey is conducted. The AQAA states that they have made changes as a result of listening to people and these include flexibility to care provision, the service users choose the time they want to wake and do other things. The AQAA also states that they have had discussions about monthly excursions to places of interest and have encouraged the residents to take up other hobbies. To promote equality and diversity the manager states they do this by ensuring a fair staff ratio and they hold open discussions on the subject. The AQAA does not state there is any barriers to improvement or what they have done to reduce any barriers. The manager states the improvements for the coming year which have been identified include encourage more family involvement in future activities. To provide extra support meetings to help boost confidence and self esteem for the residents. To look at the residents seeking voluntary or part time work. They are going to look at e-learning for staff. The proprietor plans to commence Registered Managers Training. Surveys received showed that on the whole the residents, staff and health care professionals were happy with the service provided with a few comments which included listen more carefully the service does well in meeting individual needs and showing flexibility residents always appear relaxed very happy with the service What are we going to do as a result of this annual service review? We can inspect the service at any time if we have any concerns about the care provided but there is no indication at this time that an inspection is required in the
Annual Service Review Page 4 of 6 immediate future. The next key inspection of this service will be undertaken in line with our methodology unless information received suggests that an earlier visit is necessary. As with all care services, information will continue to be gathered over the intervening period. The homes performance will be subject to a process of continual assessment and evaluation in the light of any information received, with appropriate regulatory action being taken as indicated. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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