Latest Inspection
This is the latest available inspection report for this service, carried out on 19th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Connect Community.
Annual service review
Name of Service: Connect Community The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Brenda ONeill Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 19-21 Park Road Moseley Birmingham West Midlands B13 8AB 01214492204 01214496124 admin@connecttc.org Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Connect Therapeutic Community Limited Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is: 10 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding Learning Disability or Dementia (MD) 10 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The home is situated south of the city centre and lies close to a frequent bus service into Birmingham. The property is part of a large Victorian terrace, and is similar in appearance to others on the road. The building has been adapted throughout its history and has several corridors, stairways and changes of level inside. There are two front doors, only one of which is in general use, and this is accessed via a walled and gated front. There is a garden to the rear of the property, which contains a Annual Service Review Page 2 of 7 greenhouse, some lawned and flower areas and a laundry. Office spaces, lounges, therapy rooms, a kitchen and dining room are found on the ground floor. There is a mixture of double and single rooms on the first and second floor. Toilet and bathing facilities are communal. Connect provides care and support for up to ten people with mental health issues. The mission statement for Connect states. We are a therapeutic community providing high quality residential and non-residential psychotherapy for clients and support services to professionals working with them. Using Transactional Analysis as our main framework, we provide therapy for psychological, emotional or behavioural problems in order to promote life long, sustainable improvement to that individuals quality of life. The service should be contacted directly for current information about charges and fees. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. - Surveys returned to us by people using the service and from other people with an interest in the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and annual service review. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The last key inspection at the home was undertaken on February 28th 2008 when it was judged that the home provided a good service. An Annual Service Review was undertaken on April 28th 2009 when it was decided that the home continued to provide a good service for the people living there. The service sent us their annual quality assurance assessment (AQAA), which was clear and gave us information about what they are doing now and what they want to do in the future. They told us about how they ensure the views of the people that use the service are promoted and incorporated into what they do by: - Holding weekly Community meetings - this is a forum for clients to raise issues that are not part of the therapeutic process. - Clients being involved in their own therapeutic process and through regular meetings with their Case Manager clients are encouraged to express their views. They told us they have made the following changes after listening to the people that use the service: We have set up an allotment in the garden so that clients can grow fruit, vegetables and flowers and we have increased the frequency of our fitness training sessions to Annual Service Review Page 4 of 7 twice weekly at the request of the client group. We have also introduced a Leisure Budget to empower the clients in budgeting for and planning leisure activities and trips. We have increased our physical activity programme by having a personal trainer coming in twice a week - previously this was once per week. We have also had new windows and doors in the kitchen and dining room to improve the physical comfort of these rooms, especially in the winter. They also detailed the improvements they have made to the service over the last twelve months. These included: - Our website has been updated to provide more information for prospective clients and referrers. - We have designed and distributed new marketing literature such as leaflets and flyers. - We have updated our Care Plan system to make it within NHS guidelines and more user friendly. - Case managers have become more active in managing clients CPAs and therapy process as well as adopting a more holistic stance towards their clients. - We have refurbished two rooms, replaced the windows and doors in the kitchens and dining rooms and updated some soft furnishings, such as curtains and table cloths. - We have a new system in place for the recording of staff supervision. We have also created a new Senior Therapist role and we are currently recruiting for this role and more sessional staff. We have organised mandatory training for all new staff. They have told us about the plans they have for the next twelve months and these include: - To continue to improve our case management through better integration of information from monthly clinical reviews and care plans. - To create links with local organisations that will give our clients more scope for activities outside of the community. - Encourage staff to use their own skills to compliment the therapeutic process such as teaching, literacy etc. - To improve the energy efficiency and comfort of the home by improving insulation and heating systems whenever economically viable, and continue with refurbishment. In particular we will install new carpets on the hallways and landings and replace the roof on the kitchen and dining area. - To continue to improve our administration systems. We received one completed survey from a health care professional which was very positive about the service. When asked what the service does well comments were: Annual Service Review Page 5 of 7 Assess clients appropriately, work with their issues and needs and assist in the clients plans and aims at their pace. The service informs us that they have received no complaints in the last twelve months and we have not received any complaints about the service. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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