Latest Inspection
This is the latest available inspection report for this service, carried out on 6th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Corbett House.
Annual service review
Name of Service: Corbett House The quality rating for this care home is: The rating was made on: two star good service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Julie McGarry Date of this annual service review: 0 3 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Piper Place Amblecote Stourbridge West Midlands DY8 4DF 01384441885 F/P01384441885 corbett@carltoncaregroup.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Mr Anthony Hartland Billingham,Mrs Carole Jenkins Number of places (if applicable): Under 65 Over 65 11 0 The maximum number of service users who can be accommodated is: 11 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability or dementia (MD) 11 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Corbett House is registered to provide residential care services for 11 people aged between 18 and 65 who are need support due to mental health needs. The home aims to enable its service users to return to living independently in the community whilst recognising that some may require longer-term care. Originally built in the 1960s as nurses accommodation it was converted in the mid
Annual Service Review Page 2 of 7 0 1 1 2 2 0 0 8 1980s and has been managed by the Carlton Care Group since 1993. The home is in a cul-de-sac close to Brierley Hill and Stourbridge shopping centres, with good access to all local amenities and public transport. Accommodation is in three units, over three floors, each consisting of three bedrooms, a dining kitchen, lounge, bathroom and toilet. A further unit designed for greater independence provides two bedrooms with en-suite facilities, lounge and kitchen. There is also a large communal lounge with kitchen area. Car parking is available at the front of the building with gardens at the rear. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection and annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment within of the required timescales, the manager completed this. The information in the AQAA was clear and provided us all the information we had asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they have a clear vision of what further improvements they wish to make. We were told how the home ensures that people who use the service are consulted on things that matter to them. For example, the AQAA tells us We ensure that the views of the people using our service are promoted by holding regular residents meetings. Through six monthly service users reviews, the provision of a confidential questionnaire. We have a complaints and compliments book where service users comments are recorded. There is a half yearly magazine produced, service users are encouraged to make contributions about any subject they wish. Service users views are listened to and incorporated in individual care plans. Activities are decided up on by the service users through their meetings. There is a suggestion box available where anonymous views can be posted if wished. The AQAA tells us that the home has made the following improvements We have provided a more substantial covered area for service users who smoke outside as well as inside the Home. The garden has been developed to make a more pleasant area to sit in. The activity programme has been developed to incorporate all tastes. Annual Service Review Page 4 of 7 The medical needs of all the people using the service have been identified and are addressed by the arrangements for the continued health care provided by other professional agencies. Staff responsible for the administration of medicines have completed the relevant training. The AQAA tells us Equality underpins all that we do at Corbett House. We do not view service users as a homogeneous group. We differentiate between individuals through the assessment of their needs prior to admission. These needs can reflect different religious, cultural. ethnicity and gender requirements. Care plans are carefully prepared with service users to promote and incorporate such needs. Service users are treated with respect and dignity at all times. People using the service are encouraged to maintain links with families, friends and the community. 58 of care staff have achieved a minimum of level two in the National Vocational Qualification in care. This should mean that staff should have the necessary skills and knowledge to provide a good standard of support to the people who live there. The AQAA states no staff are employed without two references and a criminal record check, indicating clear and robust procedures for the recruitment of all staff and volunteers. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. We received five completed surveys from people who live at Corbett House. They said they always receive the care and support they need and they know how to raise concerns, if necessary. People commented: The home is kept clean and tidy, the staff always listen to me and do a wonderful job; Staff friendly, room comfortable; Look after us well. What the home could do better: More social events; More time with staff. We received four completed surveys from professionals who visit the service. Comments included: Provides an understanding, homely and committed service; Promotes independence, supports clients, listens to residents; Corbett House is managed extremely well; Maintains good communication links, professional, very welcoming. We received completed surveys from four members of staff who work at the service. They told us: I feel the home provides good support for people with mental health difficulties, the staff work as a team to provide high standards of care; There is always someone you can speak to or contact if you are not sure of a problem. What the home could do better: Residents rooms could ideally be redecorated; The car park needs new tarmac; Taking residents out or socialising. The AQAA tells us that all the required policies and procedures are in place.
Annual Service Review Page 5 of 7 The service has received 12 complaints in the last twelve months, none of which were upheld. The home has made two referrals to the local authority for investigation under the safeguarding of vulnerable adults protocols. We have looked at all the information available to us and in our judgment the service continues to provide a good service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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