Latest Inspection
This is the latest available inspection report for this service, carried out on 4th June 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Courthill.
Annual service review
Name of Service: Courthill The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Burnham Date of this annual service review: 0 3 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2 Court Road Caterham Surrey CR3 5RD 01883343850 01883341024 roshanwest@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Mr Roshan Panchoo,Ms Simlah Panchoo Number of places (if applicable): Under 65 Over 65 6 0 The maximum number of service users to be accommodated is 6 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Learning disability (LD) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The service is registered with the CSCI (Commission for Social Care Inspection) to provide accommodation and care home for six people with learning disabilities some of whom may be over the age of 65 years. Courthill is a large detached family styled house is in a residential street in Caterhamon-the-Hill. The service is close to shops, public amenities and transport in addition the service has its own transport to enable the service users to enjoy a flexible service. The accommodation is arranged over two floors of the house. On the ground floor one
Annual Service Review Page 2 of 6 NONE large bedroom with an en suite, a communal lounge, separate dining room, kitchen one toilet and the office. The first floor has five good-sized bedrooms and the bathroom. There is a moderately sized garden at the rear of the property, and a limited amount of off street parking for cars at the front of the house. The service does not have a lift. The provider is owner/manager and is involved in the day-to-day provision of care and management of the service. At the time of this inspection 25/06/2008 the fees ranged from #12.000 to #15.000 a year. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations and what other people have told us about the service. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It was detailed and gave us all the information we needed. We looked at the information in the AQAA and our judgement is that the home is still providing an good service and that they know what further improvements they need to make. They told us how they are continuing to seek the views of the people who use the service and other stakeholders. The last inspection report following the key inspection on 25 June 2008 was very positive. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. The Service has an effective quality assurance system which demonstrates year on year improvement in the home. We have not received any complaint about the service since the last inspection. Eleven responses were received to surveys we sent out as part of this review. Two responses were received from people who live in the home, two from relatives, 3 from staff and two from GPs. Responses were very positive. Comments included: I am very happy with the home and the way Simlah cares for my son. My daughter seems very happy there. genuine care and regard for clients. They act promptly on health concerns. People who live at the home said, Atmosphere and general cleanliness is good. They support me to look smart. It is very clean and gives me good food. The service is aware of and promotes equality and diversity. They told us of the following improvements to the service since the last inspection: Part of the back garden has been slab paved to create more space and the garage has been converted into a quite room to create more recreational area. They have made referral for each service user to have an individual allocated advocate. They secure places in advance for service users to take up further education. The deputy has successfully completed the NVQ 4 programme and already started the RMA training. Relatives are more actively involved in service users care. The percentage of NVQ trained staff has increased by 15 . What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 25 June 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living in the home. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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