Latest Inspection
This is the latest available inspection report for this service, carried out on 12th August 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Cranmer House.
Annual service review
Name of Service: Cranmer House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ruth Hannent Date of this annual service review: 1 2 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Cranmer House Norwich Road Fakenham Norfolk NR21 8HR 01328862734 01328856228 Telephone number: Fax number: Email address: Provider web address:
www.norfolk.gov.uk Norfolk County Council-Community Care Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 20 No further long term admissions can be made to the home. The home is registered to accommodate up to 20 older people. Of these 18 places will be for periods of no more than six weeks. Of these 2 places will be for the permanent care of 2 named residents. Of these 2 places can be for people who have a diagnosis of dementia. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: The home has 1 long placement stay and is registered for 20 people. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cranmer House is a 20-bedded home, run by the Local Authority in conjunction with the Local Health Trust as a joint provider Unit( JPU). The residential portion of the building only is subject to inspection by the Commission for Social Care Inspection. The Home is situated close to the centre of Fakenham and all local amenities. The home consists of a two-storey building, with the residential care unit
Annual Service Review Page 2 of 6 being located on the first floor. All bedrooms provide single occupancy with en-suite facilities. Some communal facilities, including the dining room, are located on the ground floor that is accessed via a shaft lift. The home has a newly resurfaced car park, gardens to the front and an enclosed garden. All are accessible to residents. The fees are #368.72 a week and the only extra cost is hairdressing as displayed in the hairdressing room. Newspapers, activities and medical requirements are free of charge. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received or asked for since the last key inspection. This included: The Annual Quality Assessment Assurance (AQAA) that was sent to us by this service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. Any surveys that have been returned to us from people using the service and from other people with an interest in the service. Information we have about how the home manages any complaints. What the home has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection and any results from visits that we may have made to the home in the past twelve months. Relevant information from other organisations. Any information from other people about the home. What has this told us about the service? A detailed AQAA had been completed by the competent, experienced manager and returned in time giving information on the way the service is run, the systems used for checking the quality of the service and how development and improvement take place. It informs us that it has a commitment to staff learning and development with over 50 of the staff NVQ qualified. The theme throughout the AQAA is person centred focused. It tells us of individualised care plans, risk management, promotion of dignity, good auditing processes, robust complaints procedures and good staffing procedures which is reflected by the support and retention of the dedicated long term staff team. 8 staff surveys had been received and everyone talks positively about the service. They all tell us that they have been recruited, inducted and trained as stated in the policies and procedures and all feel competent to carry out their roles as expected. Comments such as we have very high standards of care and are supported from management throughout all the staff team and enthusiastic management that encourages good team work are just two of the comments written. 13 surveys had been sent to the Commission from people who use the service. Again all the responses are positive with comments such as, the staff are kind, caring and efficient to this place is amazing with kind caring staff, clean tidy environment and great food and I am happy here and it gives my family the respite they need. When the questionnaire asked What could the home do better either the box was left blank or a comment saying it could not be better or nothing. 2 surveys from health professionals who visit the service has also been received with both telling us that the service provides high quality, compassionate care with professionalism and offers privacy and dignity to all people. What could be done better is the communication pathway between community health staff and the home staff, especially when shift changes occur. Annual Service Review Page 4 of 6 No complaints have been received at the Commission and notifications required have been appropriate. What are we going to do as a result of this annual service review? We will continue to carry out a Key Inspection by 01/10/10. However, we may carry out an Inspection at any time if information received gives us concern. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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