Latest Inspection
This is the latest available inspection report for this service, carried out on 18th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Crescent Nursing Home.
Annual service review
Name of Service: Crescent Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sally Snelson Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 12 The Crescent Bedford Bedfordshire MK40 2RU 01234266933 01234342557 admin@apexcare.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Apex Care Homes Limited Number of places (if applicable): Under 65 Over 65 28 28 28 0 0 0 The maximum number of service users who can be accommodated is 28 The registered person may provide the following categories of service only: Care Home with Nursing - Code N to service users of the following gender: either whose primary care needs on admission to the home are within the following categories: Mental Disorder, excluding learning disability and dementia - Code MD Learning Disability Code LD Dementia - Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service The Crescent nursing home is within two Victorian houses, which have been converted and extended to accommodate up to 28 people with mental health problems. The residents currently assessed to enter the home are under 65 years of age. There are 26 single bedrooms and one double bedroom, with four rooms that have en-suite
Annual Service Review Page 2 of 6 facilities. The home has various lounges, dining areas and dedicated smoking areas to meet the needs of the residents. Attached to the home via a covered walkway is a day centre. There are attractive gardens to the rear of the building alongside parking areas. The gardens are made secure by locked gates. At the last inspection we were told that the fees for this home vary from £650.00 per week, to £750.00 per week, depending on the funding source and assessed need of the resident. Additional charges are made for hairdressing, personal clothes, toiletteries holidays and outings. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We carried out this review of the service (ASR) on 25th November 2009, approximately one year after the last ASR and two years after the last key inspection. This is because at a key inspection in December 2007 the service was rated as an excellent, 3 star, service. We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. 2) Surveys returned to us by people using the service and from other people with an interest in the service. 3) Information we have about how the service has managed any complaints. 4) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5) The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6) Relevant information from other organisations. 7) What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was very clear and gave us all the information we asked for. It was apparent that the whole management team took responsibility for this document and were clear about their plans for the future of the service. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. We received five completed questionnaires from residents, three had been completed on behalf of the resident by a member of staff and two by the residents themselves. All were very positive and spoke about the cleanliness of the home and the care that staff provided. One person told us that there should be more variation in the menus, while four told us that the standard of food was good and that they enjoyed being offered a choice at mealtimes. All told us that they knew who to complain to if they were not happy, and that they were always or usually able to decide how they spent their time. The AQAA told us It has always been the policy of this home to treat all our service Annual Service Review Page 4 of 6 users as individuals irrespective of race, gender, disability, sexual orientation, age, religion and belief. This is the culture we promote as a team and our policies and attitude back this up. Staff have been sent on training on equality and diversity as part of a rolling programme and are encouraged to view each service user as an individual to whom they provide person centred care in a non discriminatory way. We had evidence of the home advocating on behalf of residents during medical tratment and hosptial admissions. The service has a number of ways of auditing the quality of the care and support they provide, including being regularly audited as part of the investors in people award that they received and have retained since 1997. Resident have their own forum and complete your say questionnaires to influence the care and support provided. The home have an experienced manager who is supported by a well qualified deputy and they continue to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide an excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 13th December 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
