Care Home: Delos Community Ltd, 34 Park Road

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What the care home does well We found detailed care plans for each of the members. These were supported by up-todate risk assessments. In addition person centred plans have been developed with full consultation of the people using the service. These plans were in a format that were easy to read and used by the members. The service demonstrated that it enables members to be fully involved with decisionmaking processes about their lives and the service`s development. Members confirm that they are listened to and that any concerns or complaints are investigated. Members said that they feel supported and safe living at the home. The service has an easy read complaints procedure displayed within the home. Safeguarding procedures and protocols are fully understood by the staff and used appropriately when issues arise. The organisation has a robust recruitment and selection process that involves members in the selection of new staff. The newly registered manager has demonstrated that they understand the care home regulations and the needs of people that use the service. They have developed along with senior management good monitoring systems to ensure that the needs of members are central to the service provided. Members are fully protected by policies and procedures used within the home to ensure a safe environment and support with their daily needs and financial management.The provider undertakes an annual survey and produces a report of their findings. This report is used to develop the services within the Delos community. What the care home could do better: At this inspection the service met all the standards inspected. No requirements were made at this inspection. The service continues to develop its standard of care to the benefit of the members that use it. Random inspection report Care homes for adults (18-65 years) Name: Address: Delos Community Ltd, 34 Park Road 34 Park Road Wellingbrough Northants NN8 4PW two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Judith Roan Date: 0 2 0 6 2 0 1 0 Information about the care home Name of care home: Address: Delos Community Ltd, 34 Park Road 34 Park Road Wellingbrough Northants NN8 4PW 01933222532 01933677881 simonhardwicke@delos.org.uk www.delos.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Karen Cason Type of registration: Number of places registered: Conditions of registration: Category(ies) : Delos Community Limited care home 4 Number of places (if applicable): Under 65 Over 65 0 0 learning disability mental disorder, excluding learning disability or dementia Conditions of registration: 4 4 No person falling within the category MD may be admitted to the home unless that person also falls within category LD - i.e. dual disability The home may only admit service users aged 18-65 Date of last inspection Brief description of the care home 34 Park Road is situated in a residential area close to the town centre of Wellingborough. The home is one of four registered homes within easy walking distance of each other supported by a Head Office and Day Centre in separate premises. Further support services are provided within the organisation for those Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home moving on into a more independent lifestyle. The collective facilities are known as the Delos Community where residents are known as members. The home provides personal care and support for up to four members whose primary care need is due to having a learning disability. The environment is that of a large family house. Members have their own bedrooms but there are no en-suite facilities. Further information about the home, including the most recent inspection report can be obtained from the Registered Manager. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This was a random inspection that is part of our Methodology to check that compliance is being maintained under the Care Standards Act 2000 and Care Home Regulations. We looked at the following outcome areas during the visit that was undertaken during the morning and lasted 4 Hours. Individual needs and choices Personal and health care support Concerns, complaints and protection Conduct and management of the home The primary method of inspection used was case tracking which involved selecting two people who use the service and tracking the care they receive through review of their records, discussion with them, the care staff and observation of care practices. We found good record keeping about the members that we case tracked. Since the last inspection the Care Quality Commission (CQC) has received notification of two safeguarding issues. During our visit we found positive work by the registered manager and the staff in managing the issues with good communication with the multi-disciplinary team. The service continues to comply with national minimum standards and the Care Home Regulations. This visit confirms that CQC has not changed its views to the standard of care provided by the service. What the care home does well: We found detailed care plans for each of the members. These were supported by up-todate risk assessments. In addition person centred plans have been developed with full consultation of the people using the service. These plans were in a format that were easy to read and used by the members. The service demonstrated that it enables members to be fully involved with decisionmaking processes about their lives and the services development. Members confirm that they are listened to and that any concerns or complaints are investigated. Members said that they feel supported and safe living at the home. The service has an easy read complaints procedure displayed within the home. Safeguarding procedures and protocols are fully understood by the staff and used appropriately when issues arise. The organisation has a robust recruitment and selection process that involves members in the selection of new staff. The newly registered manager has demonstrated that they understand the care home regulations and the needs of people that use the service. They have developed along with senior management good monitoring systems to ensure that the needs of members are central to the service provided. Members are fully protected by policies and procedures used within the home to ensure a safe environment and support with their daily needs and financial management. Care Homes for Adults (18-65 years) Page 4 of 8 The provider undertakes an annual survey and produces a report of their findings. This report is used to develop the services within the Delos community. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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