Latest Inspection
This is the latest available inspection report for this service, carried out on 6th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Digby Manor.
Annual service review
Name of Service: Digby Manor The quality rating for this care home is: The rating was made on: three star excellent service 0 4 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lisa Evitts Date of this annual service review: 0 3 1 2 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 908 Chester Road Erdington Birmingham West Midlands B24 0BN 01213732333 01213821719 janet.alrubaie@shonali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mr Jafar Safar Al-Rubaie,Mrs Janet AlRubaie Number of places (if applicable): Under 65 Over 65 0 26 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Digby Manor is registered to provide accommodation, care and support for up to 26 people. It is located on the main Chester Road, in Erdington, Birmingham. Public transport links to the area are good and some car parking is available at the front of the property. Two substantial detached houses were linked and converted to provide the accommodation. Most of the rooms are single, with a few twin or double rooms: some also have ensuite facilities. There are ample bathing and toilet facilities on both floors of the home to meet the needs of the people living there. A full passenger lift enables access to all parts of the building for people with mobility support needs. The home is also appropriately equipped with aids and adaptations. 0 4 1 2 2 0 0 8 Annual Service Review Page 2 of 7 Communal areas include a recently extended main lounge and dining area, another small lounge and a conservatory. These provide people with a number of options to choose from, as well as their own rooms. There is a large landscaped garden to the rear of the property. This offers people a most attractive outdoor space that is also accessible to those with decreased mobility. Regular activities are organised for people wishing to take part, and visitors are made welcome. The home should be contacted directly for current information about fees and charges. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last key inspection at the home was on 4th December 2008. We looked at all the information that we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We sent ten surveys to people living at the home and ten surveys to peoples relatives. Eight relatives returned these to us and their comments are included within this report. What the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. Information about how the home had managed any complaints or safeguarding concerns. The previous key inspection report. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. We got good information from the AQAA as it was detailed with clear evidence of how the home continues to improve since our last key inspection. The home is able to think of new ways to ensure that they do the things that matter to people. Surveys are sent out to people who live at the home and discussions are held so that people can be involved in decisions about how the home is run. As a result of this the home has made changes, such as changing the hairdresser as people had been unhappy with the quality. Cups of tea are now served before the evening meal as people preferred this. These changes ensure that peoples views are listened to and acted upon. We received eight surveys from relatives and advocates of people who live at the home. These were all positive about the home and included comments such as: It provides a very good service There are plenty of activities and there is a good rapport between carers and residents There is a good consistency of staff The staff are always pleasant and helpful The staff are empathetic to the needs of both the residents and the family providing Annual Service Review Page 4 of 7 comfort and reassurance when its needed most It always smells fresh The quality of care shown by staff is brilliant; they know all their changing needs well Some people told us that they would like more regular updates about peoples finances. We telephoned the home and spoke to the manager about this. The manager was keen to address this and told us that she would write to people and ask if they wanted a monthly update. This means that the management are open to suggestions about how to improve and are keen to act to ensure that people have the information they would like. The home told us that they have continued to make improvements since our last visit including: new carpets in some rooms. A gazebo for the garden and raised flower beds by the main entrance. A new stereo system has been purchased. All of these improvements will enhance the environment in which people live. 84 of staff have a National Vocational Qualification (NVQ) level 2 in care and five staff have NVQ level 3. This is in excess of the national minimum standards and means that people should have their needs met by knowledgeable staff. Senior staff are undertaking training in palliative care and staff have received training in supervision and safeguarding vulnerable people. Training will enhance the knowledge and skills that staff have in order to meet peoples needs. The AQAA told us how the home want to improve further. This shows that the management is constantly reviewing the home to ensure that it meets the needs of the people who currently live there. Examples of the plans are that the staff want to work with the people who live at the home to make them more aware of their care plans. They plan to look at the activities programme and staffing levels at certain times of the day, so that they meet the changing needs of the people who live there. A review of the menus involving people who live at the home and their relatives is planned. The service is participating in a mental health pilot study with the local Primary Care Trust (PCT). The home feel that the study will expose them to a greater insight and could lead to developing essential relationships with supporting agencies. The home told us that they have not received any complaints since our last visit and we have not received any complaints about this service. There have been no safeguarding referrals for this home. In the surveys received people said any query has been dealt with straight away and everyone has always dealt with queries or any minor problems promptly. This means that people can be confident that they are listened to and that their concerns are acted upon. The home tells us about things that have happened there and show they manage issues well. They work with us and have shown that they continue to provide excellent outcomes for the people who live there. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by the 4th December 2011. However we can inspect the service at anytime if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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