Care Home: Dingle Meadow Care Centre

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Annual service review Name of Service: Dingle Meadow Care Centre The quality rating for this care home is: The rating was made on: two star good service 2 0 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Karen Thompson Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Goldencrest Drive Oldbury West Midlands B69 2DR 01215529355 01215442442 dinglemeadow@schealthcare.co.uk www.southerncrosshealthcare.co.uk Southern Cross Care Homes No 2 Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Age: Dementia (DE) age 55 and above. Number of places (if applicable): Under 65 Over 65 20 0 0 46 The maximum number of service users who can be accommodated is: 46 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 46 Dementia (DE) 20 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dingle Meadow Care Centre is a purpose built care establishment which is situated in a residential area within easy access to Oldbury town centre. It is close to public transport routes to local areas such as Birmingham, Dudley and Wolverhampton and within easy access of the M5/M6 motorway network. There is a car park at the front Annual Service Review Page 2 of 7 2 0 1 0 2 0 0 8 and rear of the premises. The garden is situated at the rear of the property. There is level access to the front and entrance is via a keypad system. Service users accommodation is en-suite and on three floors that are accessed via passenger lift or stairs. There are forty-one single and two double rooms. Communal space consists of two lounge/dining areas on the ground floor. There are a number of bathrooms with assisted bathing facilities and toilets situated throughout the premises. Balmoral unit has provision for 20 service users who have dementia, it has recently been extended and now has two communal lounges and two separate dining areas. All of the bedrooms are en-suite and located within the unit. The home provides activities for service users and has an open visiting policy. There are different charges at Dingle Meadow for residency but at present the home charge £418 per week with social services. Those service users who fund their own care can expect to pay between £485 and #565. These fees do not include extras such as chiropody, newspapers and hairdressing services. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. A survey returned to us by one person using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Any relevant information from other organisations. What has this told us about the service? The service sent us their annual quality assurance assessment (AQAA) when we asked for it. It provided some of the information we required but it was not clear if the requirement or some of the recommendations from the last key inspection had been met. The home has an equality and diversity policy being in place. The home recruits staff from various cultural back ground, in line with equal opportunities. People living in the home are encouraged to to make their own decisions and choices in their lives such as waking, retiring, socialising, participation in activities and who they wish to spend their day. Activities take place out in the Community and religious beliefs are incorporated into peoples everyday life along with support to attend church. The home has told us of improvements they have made over the past twelve months and these include: The Statement of Purpose and Service Users Guide are now available in other languages and large print upon request. All staff involved in the administration of medication have received medication update training. We have more staff trained in care planning. Regular quality assurance audits are completed to monitor the effectiveness of all systems in place within the care centre. They told us they had improved the quality of the environment within the dementia house, providing a welcoming and relaxed environment. They told us that they have regular outings for people living at the home along within house entertainment. Care plans and risk assessments have been updated to ensure they detail peoples Annual Service Review Page 4 of 7 needs and support they require from staff. Also they stated that daily records are maintained such as fluid balances and nutritional intake, personal hygiene and activity records for people living at the home. The internal safeguarding referral system has been reviewed to ensure that investigations are acknowledged and commenced immediately. They have improved the environment, various areas have been redecorated. The homes manager has completed the registered managers award. Regular staff training is completed and training is also sourced from external suppliers. They have told us about the plans they have for the next twelve months and they told us these include; They plan to develop a rolling decoration programme. To continue to improve the care plans of people living in the home to ensure they are person centred. Provide a greenhouse and vegetable patch to enjoy more outdoor activities. To provide all staff with person centred care training and too maintain training statistics above 85 percent in al aspects of care delivery. To continue with re-decoration of the home and continue to improve the environment. All care staff to receive NVQ level two training and also domestic staff to compete NVQ training. Staff are also to receive training in dementia to ensure they are provided with the skills and competences to meet peoples needs. Surveys are to be completed on a regular basis and the results to be discussed with staff and people living at the home. We sent surveys to five people living at the home and five staff working at the home. We received one completed survey from one person living at the home. They told us its a nice home and told us the home does well everything. We have receive no complaints about the home since the last key inspection. The home has told us they have received three complaints since the last inspection and five safeguarding referrals have been made. The home has kept us informed about relevant important information and the action they took to address them through the notifications forwarded to us. We required further information in relation to notifications to clarify issues which was supplied to us. We have looked at all the relevant information available and in our judgement the home is still providing a good service. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will do a key inspection by October 20012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the the people using the service. 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