Latest Inspection
This is the latest available inspection report for this service, carried out on 19th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dudley Court Rest Home.
Annual service review
Name of Service: Dudley Court Rest Home The quality rating for this care home is: The rating was made on: two star good service 0 4 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sarah Bennett Date of this annual service review: 1 2 0 3 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: 16 Dudley Park Road Acocks Green Birmingham West Midlands B27 6QR 01217063087 01217063087 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mr Paresh Parmar Number of places (if applicable): Under 65 Over 65 0 22 The maximum number of service users who can be accommodated is: 22 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 22 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Dudley Court is a three storey residential service for twenty two older adults. The home is situated near to a busy shopping centre in Acocks Green that can be accessed by local bus links to Birmingham and Solihull. Acocks Green Railway Station is within walking distance. It is also close to a variety of local churches of various denominations and the local library. There is a driveway with some space available for off road parking to the front of the premises. The ground floor consists of two lounges, a dining
Annual Service Review Page 2 of 7 0 4 0 3 2 0 0 9 area and a conservatory providing a choice of areas to sit. There are twelve single bedrooms, two of which have en suite facilities on the ground floor. The first floor consists of seven single bedrooms and there are three bedrooms on the second floor. The remaining rooms have a wash hand basin and all areas have a call bell. There is a separate laundry area on the second floor. There are four bathrooms with assisted baths including one that has a hoist. There are four toilets. A passenger lift gives people access to all floors. There is a pleasant garden to the rear of the property that has ramped access for people who use wheelchairs plus seating for when the weather permits. Wheelchair access is also available to the front of the home. There is information about the services and facilities available in each bedroom. The fees are available on enquiry, these do not include, toiletries, newspapers, chiropody or hairdressing. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people living at the home. It also gave some numerical information about the home. What the home has told us about things that have happened there, these are called notifications and are a legal requirement. Surveys completed by seven of the people who live there, some of whom were helped by their relatives to complete these. The previous key inspection report of 4th March 2009. What has this told us about the service? The home sent us their AQAA when we asked for it. The AQAA told us about how they have made improvements since our last visit to ensure the best outcomes for the people who live there. For example, since our last visit improvements have been made including: They have invited the families and advocates of the people living there to meetings so they can ask their opinions about their home and what needs to be done to improve it. They have a staff message book that are staff are expected to read. This helps them to keep updated with any changes to peoples care plans so they know how to support people to meet their needs. Two staff give out medication and both sign to say it has been given to reduce any mistakes occurring so to help meet peoples health needs. Care plans are more detailed, include all the needs of the person and are easy for staff to follow so they know how to support individuals. The complaints procedure has been updated. The people living there and their families have had this explained to them so they know how to make a complaint if they are unhappy about anything in the home. Replacing carpets and redecoration of the home has been ongoing. The chairs in the dining room and in some bedrooms have been replaced. This makes it more homely and comfortable for people to live in. Staff have supervision more regularly so they are supported in their role and know how to support the people living there. The home told us about improvements they are currently undertaking or plan to do in the next twelve months. They plan to include more detail when assessing people Annual Service Review Page 4 of 7 before they move into the home. This will help to ensure that they know the persons needs can be met there. To continue to maintain and build good relationships with other professionals including practice nurses and GPs so they know how to meet peoples health needs. To organise day trips for people who would like to go and encourage people to go to clubs if they want to. This will help people to enjoy a meaningful lifestyle. To introduce more fresh fruit so helping people to have a nutritious diet ensuring their well being. Continue to train staff so they know how to safeguard the people living there from harm. To ensure the conservatory is not used only for storage but encourage the people living there to use this more often, so they have more variety of rooms to spend time in. To keep up to date with new legislation and regulations so they can ensure that the home meets these and the home is run in the best interests of the people living there. People living there told us, The home and staff are very good and I enjoy staying here. The home does everything well. Very homely atmosphere, staff are excellent, well run home, food is very good. Top care home! They look after residents well and always chat to everyone. Entertainment is good and the BBQ in the summer was excellent. The home does everything well, I am well cared for. I can find no fault with the home, I am looked after with care, kindness and respect. I feel warm, loved and comfortable. I have a choice to join in activities or just relax if I want. Relatives said, As a family we dont have to worry because we are informed by the manager of everything that is going on with our relative. All their needs are met. They are very happy in the home. Staff show concern. People were asked if the home was fresh and clean, five people responded to this saying always and two people responded that it was usually fresh and clean. There has been two complaints about the home, one of which was being investigated at the time of writing this report. The first was made in June 2009 and the investigation by the provider showed that no regulations had been breached. The home tells us about important things that happen to people and show that they manage issues well. We looked at the information available to us and our judgement is that the home is still providing a good service and they know what further improvements they need to make. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan and will do a key inspection by 4th March 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people who live there. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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