Latest Inspection
This is the latest available inspection report for this service, carried out on 11th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Durrants Care Services Ltd.
Annual service review
Name of Service: Durrants Care Services Ltd The quality rating for this care home is: The rating was made on: two star good service 2 4 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mark Hemmings Date of this annual service review: 0 4 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Durrants Court Barn Ashford Road High Halden Kent TN26 3BS 01233851036 Telephone number: Fax number: Email address: Provider web address:
joe.durrants@btconnect.com Name of registered provider(s): Name of registered manager (if applicable) Mrs Susan Darnell Conditions of registration: Category(ies) : learning disability Conditions of registration: Durrants Care Services Ltd Number of places (if applicable): Under 65 Over 65 4 0 The maximum number of service users who can be accommodated is: 4 The registered person may provide the following category of service only: Care home only - PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - LD Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: We have registered the Manager in her post. This means that we have confirmed she has the right skills for the job. 2 4 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Up to four adults who have a learning disability can make their home in Durrants Care Service (the Service). The premises are a converted barn. It is laid out in two sections.
Annual Service Review Page 2 of 7 One of these is for the Registered Managers private quarters. There are two people living in the Service at the moment. Both of them have their own bedroom. One of them also has a private lounge. Each bedroom has a private bathroom. The Service is in a rural location on the outskirts of High Halden. This is a small village that is about 12 miles away from Ashford. The nearest general store is in the next village about two miles away. There is a bus stop nearby the Service. The nearest train station is in Ashford. The Service has the use of a car. The Registered Provider is a private limited company. The weekly cost for living in the Service runs from £1200.00 to £1800.00. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since our last Key Inspection. We completed this on 24 October 2008. The information we considered includes the following: The Annual Quality Assurance Assessment (the Assessment) that was sent to us by the Registered Provider. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the Service. It also gives us some numerical information about the Service. Information we have about how the Service runs. This includes what the Manager has told us. Information that relatives of the people who live in the Service have given in questionnaires they kindly completed for us. What the Registered Provider has told us about things that have happened in the Service. These are called notifications and are a legal requirement. The previous Key Inspection Report. Relevant information from other organisations. What has this told us about the service? The Registered Provider sent us its Assessment. It gives us the information we asked for. The Assessment and what the Manager has told us, show that various improvements have been made since our last Key Inspection. These include things that make a direct difference to peoples everyday lives. For example, the the lounge has been redecorated and new furnishings have been put in. This has been done to give the room a brighter and more contemporary feel. Some of the hallway has also been redecorated. Both of the people who live in the Service have been actively involved in choosing the colours used in the redecoration. The staff roster has been altered. This is so that there is more provision for people to have one to one support when it is needed. One person has been helped to get their own car so that they can be more mobile. Both of the people have been on holiday to France. Other improvements are planned for the forthcoming year. These include continuing with the process of redecoration. Another goal is to continue to offer people more and different social opportunites. The Manager plans to begin studying for the second of the formal Awards that are recommended for her post. She already has the first one. Both of the Awards are intended to support the effective management of residential care services. One of the support workers will complete a relevant National Vocational Qualification (NVQ). This Award is very useful because it develops support workers ability to assist people in ways that are right for them. At the previous Key Inspection, the Registered Provider was not required to undertake Annual Service Review Page 4 of 7 any particular improvements. We thought that things were going well. We gave the Service two stars. This means that it provides a good response to the needs of the people who live there. We did recommend a small number of developments that would build on the provision already in place. The Manager has worked on these since. She has begun to develop more user friendly individual written plans of care and support. This is important because it should make it easier for people to take an active part in decisions that directly affect them. The medication administration policy and procedure has been made more detailed so that it gives support workers more guidance. Also, the way in which medicines are stored has been made more secure. The complaints procedure has been made more user friendly and so that it is easier to find. The Manager says that the people who live in the Service continue to be happy there. They are pleased with the help they receive. They think that they have good quality meals. The Assessment says that people are regulalry asked what they think about how things are going. The Manager says that the people who live in the Service continue to think that their home is how they want it to be. One relative says, Durrants is a wonderful place with excellent staff. It always keeps us well informed. There is a caring and safe environment. I couldnt wish for a better home. People are supported to stay healthy and they are helped to seek medical attention as and when it is needed. One person in particular is being supported to get used to the idea of seeing professionals such as doctors and dentists. Sensible arrangements are in place to assist people to take medicines in the manner intended by their doctors. There are systems to ensure that medicines are given to the right person at the right time. The accommodation is presented to a comfortable domestic standard. There have not been any accidents in the Service since our last Key Inspection. The Registered Provider has not received any complaints and neither have we. There is always at least one support worker on duty whenever any of the people who live in the Service is at home. Previously, we have established that suitable security checks are in place to ensure that the support workers are trustworthy people. There is a training system that is designed to ensure that support workers know what they are doing. Sensible things are done to help keep people safe. This includes accompanying people when they are out in the community. The Manager says that good standards of hygiene are achieved in the kitchen. The premises are fitted with an automatic fire detection system. This provides a high level of protection. The Assessment says that fire safety equipment and other things such as the electrical wiring are regularly checked. This is done to make that they remain in good working order. Our overall judgement is that the Service continues to provide a good quality of care for the people who live there. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan and we are going to complete a Key Inspection by 22 November 2010. However, we can inspect the Service at any time, if we have concerns about the quality of the Service or about the safety of the people living there. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
