Care Home: Eagles Rest

What the care home does well This was not assessed on this visit. What the care home could do better: Two up-to-date satisfactory references must be obtained before staff are confirmed in post, to safeguard the welfare of the people using the service. The date that staff commence employment in Eagles Rest should clearly be recorded on individual staff files, to provide a clear audit trail. Likewise, the Responsible Individual should ensure that all future application forms contain a full employment history with dates of employment. Action should be taken to monitor and ensure that all care staff complete outstanding core and specialised training relevant to their role. This will ensure the people using the service are supported by trained and competent staff. All columns on resident financial transaction forms should be clearly identified to improve record keeping and accountability. Inspecting for better lives Random inspection report Care homes for older people Name: Address: Eagles Rest 10 Church Street Southport Merseyside PR9 0QT one star adequate service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed inspection. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Daniel Hamilton Date: 0 4 0 3 2 0 0 9 Information about the care home Name of care home: Address: Eagles Rest 10 Church Street Southport Merseyside PR9 0QT 01704530003 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Eagles Rest Limited care home 16 Number of places (if applicable): Under 65 Over 65 16 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 16 Date of last inspection Brief description of the care home Eagles Rest is a privately owned care home that is registered to provide personal care and support for up to 16 older people. The home is situated close to Southport town centre and shops and public transport are easily accessible. The main entrance of the home is accessible via a ramp. Eagles Rest is a large, double fronted, detached property that has a lounge with a conservatory attached and a separate dining room. There are 14 single and 1 double bedrooms. Four of the rooms are fitted with en-suite facilities and bathing and toilet Care Homes for Older People Page 2 of 9 Brief description of the care home facilities are located throughout. A passenger lift is installed and a call bell system is available in all bedroom and communal areas. Off-road parking is available at the front of the premises and there is a large garden to the rear, which is accessible via the side of the property. Care Home Fees at the time of the last inspection ranged from 365.00 to 450.00 pounds per week. Care Homes for Older People Page 3 of 9 What we found: This random inspection commenced on 4th March 2009. Due to the absence of the Responsible Individual (owner) on the day of the inspection, a return visit was necessary which was undertaken on 11th March 2009, as staff on duty did not have access to some private records. The purpose of the random inspection was to review action taken in response to an improvement plan requested by the Commission for Social Care Inspection following requirements made at the last inspection. The time spent on the inspection process was approximately 5 hours over the two visits. Staff on duty, residents and a health care professional were spoken to during the inspection process and feedback received was generally positive. Some staff spoken with on the first day of the inspection highlighted gaps in training which are addressed in this report. Outcome area - Environment Since the last inspection the Responsible Individual had made arrangements to remove the two cameras installed in the communal parts of Eagles Rest. The Responsible Individual reported that although additional cameras were sited around the perimeter of the premises, the closed circuit television system was no longer recording activity. Outcome area - Staffing The Responsible Individual reported that only two new employees had commenced employment since the last inspection and seven staff had left employment at Eagles Rest. The recruitment records of the two new employees were viewed. Both files contained application forms which included health related questions however previous employment dates had not been clearly recorded. It was also noted that employment start dates had not been recorded and one file contained two references that were not up-to-date as required at the last inspection. Furthermore, examination of records revealed that some staff had not completed all the necessary core training for their roles as noted at the last visit. The Responsible Individual reported that she was in the process of arranging outstanding training for staff and was able to provide dates for infection control and first aid training. Evidence of Protection of Vulnerable Adult and Criminal Record Bureau checks were also on files, together with documentary evidence of any training completed. Outcome Area - Management and Administration. The Responsible Individual reported that she had sent off her application for a Criminal Record Bureau (CRB) check during February 2009 and would submit an application to the Commission to register as the manager of Eagles Rest upon receipt of the CRB certificate. Evidence that the Responsible Individual had completed the level 4 National Vocational Qualification - Registered Managers Award was also viewed during the visit. Care Homes for Older People Page 4 of 9 The Responsible Individual was requested to contact the Criminal Record Bureau to follow up the application and to confirm in writing to the Commission the outcome of her telephone call. The management of money handled by the Responsible Individual on behalf of the people using the service was reviewed. Since the last visit a file had been established which contained individual records of financial transactions and receipts for expenditure. Money held was stored safely and not pooled. The Responsible Individual was advised to update the forms to ensure all columns were clearly identified and advice was given regarding capacity and consent. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements These requirements were set at the last inspection. They may not have been looked at during this inspection, as a random inspection is short and focussed. The registered person must take the necessary action to comply with these requirements within the timescales set. No. Standard Regulation Requirement Timescale for action 1 29 19 The Owner must obtain two 20/08/2008 up-to-date references for new and existing staff, including, where applicable, a reference relating to the person?s last period of employment, which involved work with children or vulnerable adults of not less than three months duration. The date, name of referee and designation must be clearly recorded on references to provide an audit trail and to safeguard the welfare of the people using the service. Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action 1 29 19 The Owner must obtain two 04/04/2009 up-to-date references for new and existing staff including, where applicable, a reference relating to the persons last period of employment, which involved work with children or vulnerable adults of not less than three months duration. The date, name of referee and designation must be clearly recorded on references. This will help to provide an audit trail and to safeguard the welfare of the people using the service. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations 1 29 The Responsible Individual should ensure that all future application forms contain a full employment history with dates of employment. The date that staff commence employment in Eagles Rest should clearly be recorded on individual staff files, to Page 7 of 9 2 29 Care Homes for Older People provide a clear audit trail. 3 30 Action should be taken to monitor and ensure that all care staff complete outstanding core and specialised training relevant to their role e.g. fire awareness, basic food hygiene, health and safety, equality and diversity etc. This will ensure the people using the service are supported by trained and competent staff. All columns on resident financial transaction forms should be clearly identified to improve record keeping and accountability. 4 35 Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report CSCI General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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