Latest Inspection
This is the latest available inspection report for this service, carried out on 30th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eckling Grange.
Annual service review
Name of Service: Eckling Grange The quality rating for this care home is: The rating was made on: two star good service 1 3 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Geraldine Allen Date of this annual service review: 1 2 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: Norwich Road Dereham Norfolk NR20 3BB 01362692520 01362690278 eckling.grange5@btopenworld.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Eckling Grange Limited Number of places (if applicable): Under 65 Over 65 0 0 20 42 Forty two (42) older people, not falling into any other category, may be accommodated. Twenty (20) service users who are over the age of 65 years and have a diagnosis of dementia may be accommodated. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There has been a change to the Responsible Individual. 1 3 0 2 2 0 0 9 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eckling Grange is a large, two storey, Christian care home providing personal care and accommodation for up to 62 older people and is sited on the outskirts of the town of East Dereham. The service comprises of a large period house with extensions and has a complex of sheltered housing bungalows sited in the grounds that are not part of this registration. The home has 60 bedrooms, 38 of which have en suite facilities, 58 are single rooms and a further two rooms that are registered as double rooms and made
Annual Service Review Page 2 of 6 available to married couples, if required, or as single rooms. The home stands in its own grounds, the gardens are well maintained with the new addition this year of a summerhouse and there is ample parking to the front and the back of the premises. The service has a management committee with overall responsibility for the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The Annual Quality Assurance Assessment (AQAA), that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information received from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The information was detailed enough to enable us to understand how the home is developing services. The home has told us they have made several improvements to the physical environment including all new windows, an extension to the dementia unit creating more communal space, complete redecoration in one part of the home and reception area and new fire doors. Activities and pastimes that reflect the preferences of the people using the service have also been implemented. The home has provided us with evidence of very robust and positive attitudes towards staffing levels and staff training. A high percentage of staff have achieved a National Vocational Qualification at level II or above. Staff also receive annual safeguarding training and there are plans to train all staff about the Mental Capacity Act and deprivation of liberty. The home lets us know about things that have happened that may affect people using the service. They have told us they have received two complaints since the last inspection and they have kept us fully informed of the actions they have taken. They have shown they deal with complaints and concerns in a positive and timely way. The Annual Service Review Page 4 of 6 service has also made one referral to the safeguarding adults team that was in line with their procedures. The home has told us they provide a high standard of care in a warm and friendly environment. They promote residents rights to privacy, dignity, respect, choice and fulfilment. They have told us they continually listen to the comments made by people using the service and respond and make changes if appropriate. The home have also told us what they feel they need to do to improve the service and how they intend to do this. Our judgement is that Eckling Grange continues to provide a good service and that they know what further changes they need to make in order to achieve continuous improvement. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 13 February 2012. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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