Care Home: Edgeley House

Similar services:

• Maple Lodge
• Heathlands
• Aston Court Nursing Home
• Breme
• Ravenhurst
• Bank House
• Inspirations
• Westmead

What the care home does well We saw that the home is putting a lot of energy into recruiting new staff so that the needs of the people who live there can be met. What the care home could do better: The home must create a stable nursing team that can become more familiar with the needs of the people who live there making it easier to meet them. Random inspection report Care homes for older people Name: Address: Edgeley House Edgeley Road Whitchurch Shropshire SY13 4NH three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Michael Moloney Date: 0 5 0 8 2 0 1 0 Information about the care home Name of care home: Address: Edgeley House Edgeley Road Whitchurch Shropshire SY13 4NH 01948662832 01948667337 edgeleyhouse@sxhealthcare.co.uk www.southerncrosshealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Southern Cross BC OpCo Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 60 Number of places (if applicable): Under 65 Over 65 0 0 30 dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: 30 2 0 The maximum number of service users who can be accommodated is: 60 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 30 Dementia Code DE, maximum number of places 30 Mental Disorder, excluding learning disability or dementia, Code MD - maximum number of places 2 Date of last inspection Care Homes for Older People Page 2 of 7 Brief description of the care home Edgeley House, recently purchased by Southern Cross Health Care, provides personal and nursing care for 60 people, up-to 30 of whom may have dementia related illness. Situated on the outskirts of Whitchurch, the home comprises a large, extended country house, set in pleasant gardens and grounds. It has a selection of communal rooms comprising one large lounge, two lounge/diners and two dining rooms. The majority of bedrooms benefiting from en-suite facilities with access to the first floor via two passenger lifts. Weekly fees, as set out in the Home?s general information documents, are within the ranges £265.85 - £450.3 (Residential) and £450 - £575 (Nursing); the precise fee point is dependent upon assessed level of dependency and whether the care category is primarily `elderly frail? or `mental health? (dementia). Fees do not include items such as hairdressing, personal toiletries, and newspapers. Commission for Social Care Inspection Reports for this service are available from the provider or can be obtained from www.csci.org.uk Care Homes for Older People Page 3 of 7 What we found: We looked at the records of three of the people who live in this home and we talked to the manager and the staff about their care. The manager told us that those three people had skin care issues that had been identified within the last month. We saw and heard that those issues had been addressed as soon as the problems had been identified. We saw that staff from other homes owned by the provider were there providing help in reviewing care plans, risk assessments and the general administration of the home. We also found that senior nursing staff from those homes were also supervising the practice of recently engaged agency nurses as part of their induction process. We were told that agency nurses were being used as a number of the regular staff had recently left and those vacancies were not yet filled. Without those agency nurses the home would not have been able to meet the needs of the people who live there. The manager told us and looking at the recruitment records showed that this recruitment process was under way with a number of nurses waiting for their background checks to be completed before they could start work and others being interviewed the week after this visit. During this visit one of the recently interviewed nurses came into the home to present her supporting documentation for her Criminal Records Bureau check. This check is required to make sure tha people who apply to work with vulnerable people are fit to do so. We also saw that a number of care staff were also waiting for their background checks to be completed so that they could start working at the home. We spoke to a number of the care staff and they told us that they had covered for any vacancies themselves, where they could, as they thought it was more reassuring to the people who live in the home to be cared for by staff that they knew. We talked to the manager who told us that she had only been in post for a few weeks and that she would soon be in a position to apply for registration with the Care Quality Commission. We saw that visits carried out under Regulation 26 of the Care Homes Regulations 2001 had been carried out by representatives of the provider. We also saw that safety checks, such as fire alarm tests, were also being carried out regularly so as to ensure the safety of the people who live in the home. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 27 The homes staff team should consist of enough staff who have the correct level of skills to meet the needs of the people who live there. Those staff should have a working knowledge of each individuals needs and preferences. Care Homes for Older People Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!