Latest Inspection
This is the latest available inspection report for this service, carried out on 26th April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Elizabeth House Benfleet.
Annual service review
Name of Service: Elizabeth House Benfleet The quality rating for this care home is: The rating was made on: three star excellent service 0 3 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Diane Roberts Date of this annual service review: 2 5 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 42-45 Benfleet Road Hadleigh Benfleet Essex SS7 1QB 01702555786 01702555786 manager.elizabeth@runwoodhomes.co.uk www.runwoodhomecare.com Runwood Homes Plc Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mr Peter Michael Brooker Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 108 0 0 108 The maximum number of service users who can be accommodated is 108 The registered person may provide the following categories of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling into any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Increase of 39 beds to the home. Registration variation approved. 0 3 1 1 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable):
Annual Service Review Page 2 of 6 Brief description of the service Elizabeth House provides care and accommodation for 108 older people. They can also offer care to older people who have dementia. The Home consists of two buildings main buildings, joined by a new large extention, completed in 2010. Accommodation is all, apart from one room, in single rooms, and there is a range of communal areas. The furnishings and fittings are of a good standard. The home is situated close to local amenities and local transport links. Inspection reports are readily available for visitors to the care home and are displayed in the entrance areas. Also on display, and available for visitors and residents are copies of the homes Statement of Purpose and Service Users Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked out all the information that we have received, or asked for about Elizabeth House, since the last key inspection. We looked at any correspondence that we received outlining any event that may have affected the running of the home, including complaints. We asked the manager to complete an Annual Quality Assurance Assessment (AQAA) form. This form is for the manager to consider and report on how well the service they provide meets the expected outcomes of the people using the service. We sent surveys to the manager to give to residents asking them to tell us their views on how they think the home is run. We looked at the report that was written about the homes last key inspection. An inspector went to the home as part of that key inspection and spent time with the manager and the service users. What has this told us about the service? No correspondence relevant to this report has been received by the Commission since the last key inspection. We received one complaint about the home and this was ultimately dealt with by the manager and his staff team and related to staffing levels and deployment. The manager has notified us appropriately of any incidents that could possibly affect the welfare of their residents. The managers AQAA confirms that he has had dealt with twenty two complaints in total since the last inspection activity. Whilst this appears a large number, the manager records all concerns, however minor as a complaint and addresses each matter, for example, one complaint related to a residents commenting that their food was not hot. We see this as a positive and objective approach to complaint management. All the residents, who commented in the surveys we received said that they knew how to make a complaint and that anything that they raised was dealt with properly. The manager sent us an AQAA when we asked for it. This was completed well and shows that the manager has an objective approach and is keen to continue to develop the home and the services offered. The AQAA showed that, following consultation with residents the manager has been meeting with external agencies, such as the ambulance service, to see how services to residents can be improved upon. The manager consults with residents and relatives through having monthly meetings, surveys, a suggestion box and holding evening surgeries where he is available to speak to people. The provider plans to install a new telephone system in the home to improve the signal as this has been an issue for those living and working at the home. The manager says that the home is residents led and that residents are involved in the preparation of their care plans. He says that the care plans are comprehensive and that residents also benefit from weekly nurse practitioner visits. The manager says that they have 2 dedicated activities co-ordinators in place and that care staff also undertake activity based care. Residents are able to grow their own vegetables, plant hanging baskets and attend local outings. The team at the home encourage relatives to be involved in residents social care and they promote family activities. Annual Service Review Page 4 of 6 From the managers AQAA, all staff in the home are trained in the protection of vulnerable adults and over 50 of the care staff have achieved an NVQ qualification. The majority of the staff are trained in infection control but we noted that no staff have training in nutrition in relation to the care of the elderly. We recommend that this is considered as this promotes good practice in the monitoring and management of residents weight. Staff turnover at the home has stablised now the increase bed numbers are in place. The home, which was in two parts, has now been joined by a new extension. There are plans to replace some curtains and carpets in the home and the ongoing rolling decoration programme continues. The provider undertakes regular audits and develops an action plan where needed. The last audit for this home was undertaken in November 2009 where it scored well. The audits are objective and identify areas for work and development. Residents who commented in our surveys on the home said that they always received the care and support that they needed and that the staff were always available to them and always listened to what they said and acted upon it. Residents also indicated that they were happy with the food and activities provided at the home. Comments included they do everything well, its like home from home and cheery helpful staff who genuinely care. The last key inspection judged the home as proving an excellent service. The inspector said The service is run by a competent and experienced manager who places the needs of the residents and the well being of the staff team as her highest priority. The staff team are familiar with the residents and their needs, well trained and supported. One relative stated I am very satisfied with the way my mother is looked after. The staff at Elizabeth House are very kind and caring and I consider Elizabeth House to be one of the best homes in the area. . . . A second relative stated Staff are very helpful. (The) manager is knowledgeable and always around if needed. I have attended the managers surgery and found nothing was too much for her to give her time. My mother has been at the home for the last 4 years and I have seen many changes; but feel that at last the company have got it right by employing the current manager. The home is very settled and relaxed. We are very happy. A third relative stated, They do a grand job caring for my mother. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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