Latest Inspection
This is the latest available inspection report for this service, carried out on 13th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ellen Court.
Annual service review
Name of Service: Ellen Court The quality rating for this care home is: The rating was made on: two star good service 1 2 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Deborah Sharman Date of this annual service review: 0 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 2/3 Ellen Court Off Mill Lane, Mill Bank Wellington Shropshire TF1 1PJ 01952414040 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Accord Housing and Ashram Housing Association Number of places (if applicable): Under 65 Over 65 7 0 The maximum number of service users who can be accommodated is: 7 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) 7 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Operated by Accord Housing & Ashram Housing Association, Ellen Court provides rehabilitation opportunities for up-to seven persons with mental health problems and aims to develop the life skills necessary to enable residents to move on, within two years, to independent accommodation suited to their needs at that time. 1 2 1 1 2 0 0 8 Annual Service Review Page 2 of 6 The Registered Manager is Mary Hall who manages a staff team that is available to the residents twenty-four hours a day. Situated close to Wellington Town Centre the Home is convenient for a range of local amenities, with good public transport services to Telford Centre and in addition to the main building there is an attached two-bedroom bungalow. As part of an Annual Service Review, we do not have access to up to date information about fees. Information about fees should be sought directly from Ellen Court. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment or AQAA that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We received completed surveys from 4 people who live at Ellen Court, 3 people who work there are 1 independent social care professional who has contact with the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. What has this told us about the service? The home sent us their annual quality assurance assessment or AQAA when we asked for it. It was detailed, clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. People living in the home always tell us that they are happy there. One person said I have only just moved in. I found it easy to settle in. The staff are really lovely and I get on with the other residents. A second person told us that what the home does well is supporting me in every way they can. Another person wrote, everytime I get down I can talk to people. Between them, there was only one comment describing what the home could do better and this was make sure the place is clean and tidy and put a fire assembly point outside. All four residents tell us that they know who to speak to if they are unhappy and know how to make a complaint. This demonstrates progress since we last inspected where not everyone knew how to complain and confirms what the manager has told us in the AQAA. She said since the last inspection there has been an emphasis placed on raising service users awareness with regards to the complaints procedure and the staff team recognising what service users are saying is a complaint. We had asked them to improve complaints accountability and they have described to us how they have done this. It is positive that people have felt able to complain and that the four complaints received have been investigated and managed in a timely way. Three staff wrote to us about what it is like to work at Ellen Court. All described high levels of satisfaction with their job and how they support people who live there. One Annual Service Review Page 4 of 6 staff member said, I enjoy working for Accord and feel very supported in my job role. Another staff member said I am very pleased to be a staff member. A third employee described a range of things that the home does well including how they involve service users in decisions, but felt that activities could be more individualised. In the AQAA, the manager has described a number of positive lifestyle outcomes for people who are living and have lived at Ellen Court. One person who returned from Ellen Court to community living continued with their work placement and has since been awarded an employee of the year award and another person is considering doing an NVQ in retail. Three people have enrolled at a local college for a cookery course, one person enjoyed an action packed London weekend break, while three people were supported with a range of activities on a Centre Parks holiday. The social care professional who provided us with some feedback is always satisfied that peoples social and health care needs are properly monitored, reviewed and met by the service and is always satisfied that any concerns are appropriately responded to. The service is keen to improve to a 3 star excellent rating. They tell us that they have revised their quality auditing system and that staff are developing a better understanding of how quality relates to the work they undertake. They say they have received positive feedback from the purchasers of their service during a contract review process. Also that their own last annual scheme review about how the service is managed showed that people living there feel consulted and included, feel listened to and also feel that they are given appropriate support. The home continues to let us know about things that have happened since our last key inspection. The home has had a challenging year with a number of difficult incidents but from the information we have received it appears that they have managed the issues well. They work well with us and have shown us that their service continues to provide good and improving outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 11th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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