Latest Inspection
This is the latest available inspection report for this service, carried out on 25th June 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ernehale Lodge Care Home.
What the care home does well The service set themselves high standards in terms of the care being provided and this is being delivered in practice. People who use the service told us, "I absolutely love it here, the staff are kind and caring. I am very happy." Relatives commented, "I know they know (my relative), I feel reassured that he is safe. He is confused every day, but they always let me know if he is unsettled. They will do anything. I rate this place very highly and I would recommend it to anybody." We found that, regardless of people`s needs and abilities they are offered choice, their decisions are encouraged and these are restricted only when absolutely necessary. When restrictions are in place, these have been assessed by outside professionals to determine the decisions are in the person`s best interests and appropriate. The relatives we spoke with confirmed, "I think they are good at enabling choice and decision making." When we spoke with the staff we found them to be imaginative and dedicated to enabling people to make their own decisions. "The residents know us well, we use different ways to help people make choices, cards, showing them alternatives. Most people can make some decisions on some level. Most of the people who live here have been here a while so we look at their expressions for clues." We observed the care being given during lunch, people are always asked what they would like, rather than staff assuming they know what people want. We saw lots of very good, caring and supportive practice, the staff put the people who live at the service and their needs first. The service are very, very good at providing things to keep people occupied and entertained. There is a full display of activities in the reception area. People living at the service told us, "I have been doing a jigsaw this morning, I might sit out this afternoon, we go on day trips and there is always something on." Relatives told us, "what pleases me most is there is something going on here every day, the atmosphere is great. They have done the patio up, the (acting manager) sweeps in and gets people out into thegarden, she motivates them and the staff. There are lots of activities and relatives are always included, they are setting up a beach outside, what a great idea!" The staff told us, "we are encouraged to make suggestions and improvements, they always take these on board. We like people to be outside in this nice weather, it lifts them. We are doing outings. I feel I am part of their (the residents`) place, not the other way around." What the care home could do better: We did not find any areas from this visit (other than the registration of the manager) which needed improvement. Random inspection report
Care homes for older people
Name: Address: Ernehale Lodge Care Home 82a Furlong Street Arnold Nottingham NG5 7BP three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Linda Hirst Date: 2 5 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Ernehale Lodge Care Home 82a Furlong Street Arnold Nottingham NG5 7BP 01159670322 01158406763 ernehale@millfordcare.co.uk www.milfordcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Keith Sidney Dobb,Mr Gerald Hudson Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 30 Number of places (if applicable): Under 65 Over 65 10 30 0 dementia old age, not falling within any other category physical disability Conditions of registration: 0 0 2 Ernehale Lodge Care Home is registered to provide accommodation and personal care for service users of both sexes whose primary care needs fall within the following categories :- Dementia over 65 years DE(E) 10 Old age, not falling into any other category (OP) 10 Physical disability (PD) 2 The maximum number of service users to be accommodated at Ernehale Lodge Care Home is 30 There must be at least one staff member on each shift who is fully trained in Dementia care
Care Homes for Older People Page 2 of 8 Date of last inspection Brief description of the care home Ernehale Lodge is a purpose built home providing care with Nursing for older people. It is also registered to provide care for people with dementia. It is situated in a residential area of Arnold close to the local amenities and shops. The home is on two floors with a passenger lift between the two levels. On the ground floor there is a dining room and lounge. Leading from the lounge is a patio area with tubs and flower baskets. There are 10 single bedrooms and 10 double bedrooms split between the two floors. There are communal toilets; four on the ground floor and three on the first floor. In addition there are two bathrooms, which provide assisted bathing facilities. The home provides 24 hour registered nurse cover and has a range of specialist equipment to meet complex nursing needs. The home has access to a minibus, which is used, for service users who wish to have days out. The inspector was informed that the homes accommodation charges are currently between £379 and £780 and that these charges charges are based on the assessed needs of the individual residents. A copy of the most recent inspection report is available in the home. [Please note access to Ernehale is by James St Arnold.] Care Homes for Older People Page 3 of 8 What we found:
We did this inspection as part of the work we have remaining under the Care Standards Act 2000 before we use the new Law, the Health and Social Care Act 2008 which will mean we work with services in different ways. This service was given a 3 star, excellent rating in 2007, and we have not received any information about the service through complaints, safeguarding or from other agencies such as the Local Authority or the Primary Care Trusts which gives us any cause for concern. However, the registered manager has left since we last visited the service and although a new acting manager has been in post since this time, we have not yet received her application to register with us. This would normally mean a service cannot be given an excellent quality rating. In spite of this issue, our interviews with relatives, people who use the service, the staff they employ and our own observations of the care being provided gives us clear evidence that the service provides a good, reliable service and a high standard of customer care. We have not set a requirement about registering a manager as this will be dealt with legally as part of the new registration process. What the care home does well:
The service set themselves high standards in terms of the care being provided and this is being delivered in practice. People who use the service told us, I absolutely love it here, the staff are kind and caring. I am very happy. Relatives commented, I know they know (my relative), I feel reassured that he is safe. He is confused every day, but they always let me know if he is unsettled. They will do anything. I rate this place very highly and I would recommend it to anybody. We found that, regardless of peoples needs and abilities they are offered choice, their decisions are encouraged and these are restricted only when absolutely necessary. When restrictions are in place, these have been assessed by outside professionals to determine the decisions are in the persons best interests and appropriate. The relatives we spoke with confirmed, I think they are good at enabling choice and decision making. When we spoke with the staff we found them to be imaginative and dedicated to enabling people to make their own decisions. The residents know us well, we use different ways to help people make choices, cards, showing them alternatives. Most people can make some decisions on some level. Most of the people who live here have been here a while so we look at their expressions for clues. We observed the care being given during lunch, people are always asked what they would like, rather than staff assuming they know what people want. We saw lots of very good, caring and supportive practice, the staff put the people who live at the service and their needs first. The service are very, very good at providing things to keep people occupied and entertained. There is a full display of activities in the reception area. People living at the service told us, I have been doing a jigsaw this morning, I might sit out this afternoon, we go on day trips and there is always something on. Relatives told us, what pleases me most is there is something going on here every day, the atmosphere is great. They have done the patio up, the (acting manager) sweeps in and gets people out into the
Care Homes for Older People Page 4 of 8 garden, she motivates them and the staff. There are lots of activities and relatives are always included, they are setting up a beach outside, what a great idea! The staff told us, we are encouraged to make suggestions and improvements, they always take these on board. We like people to be outside in this nice weather, it lifts them. We are doing outings. I feel I am part of their (the residents) place, not the other way around. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
