Latest Inspection
This is the latest available inspection report for this service, carried out on 30th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Eversley Rest Home.
Annual service review
Name of Service: Eversley Rest Home The quality rating for this care home is: The rating was made on: two star good service 1 2 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jane Capron Date of this annual service review: 2 5 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 38 Bramshall Road Uttoxeter Staffordshire ST14 7PG 01889563681 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mrs Johanna Barrett Number of places (if applicable): Under 65 Over 65 3 0 0 22 The maximum number of service users to be accommodated is 22 The registered person may provide personal care and accommodation for service users of both sexes whose primary care needs on admission to the home are within the following categories: Old age not falling within any other category (OP) 22 Dementia over 55 years of age (DE) 3 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Eversley is a care home providing a homely environment for 22 older people. It is owned by Mrs J Barrett who bought the service in May 2007. The service is located in a large Victorian property that has been extended at the side and rear. It is a short drive from the centre of Uttoxeter. The property is set back from the road behind trees and bushes. There is large car park at the front. There are grassed areas at the rear. The accommodation offers two large lounges and a separate dining room. The service
Annual Service Review Page 2 of 6 1 2 0 1 2 0 0 9 provides all single bedroom accommodation with 11 rooms having toilet and washbasin ensuite facilities. They service has a vertical lift installed. The fees are not identified in the service user guide and therefore anyone considering moving to the service should contact the service direct. The additional costs include toiletries, the installation of a personal telephone if wanted and hairdressing. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The information used as part of this Annual service Review included: The annual quality assurance assessment (AQAA) that the service sent us. The AQAA is a self assessment document that focuses on how well outcomes are being met for the people using the service. It also gives us some numerical information about the service. Five surveys from people living at the service or relatives. Five surveys from staff. Information we have about any complaints and safeguarding received about the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. What has this told us about the service? There have been no changes in the management of the service since our last inspection. The service provided us with an Annual Quality Assurance Assessment when we asked for it. This gave us information about how the service is meeting peoples needs and its plans for the future. The AQAA tells us that it provides people with information about the service and completes an assessment before anyone moves to live there. Everyone that answered our surveys felt they had enough information to decide if the service was the right place for them. Staff that answered our surveys tell us that they have enough information to provide people with the care they need. The AQAA tells us that everyone has a personalised care plan that is reviewed every month. The plans include peoples individual needs including for example their spiritual and dietary needs. The AQAA states that people receive the care they need and that they are supported by a good network of health professionals. They also tell us that people have a yearly sight test, that people with diabetes are reviewed and that people are screened for pressure sores on admission and are reviewed regularly. People living at the service tell us that their health care needs are met. The service tells us that it has increased the amount of activities it offers including more musical activities and gardening and it intends to expand this area further. The service does feel that it needs to develop the activities for people with sensory needs. All except one of the surveys we received said that there are always activities to take part in. When we asked people what the service does well comments included activities and exercises and lots of activities and outings when possible. One person did comment that there needed to be more time for staff to interact with people. People living at the service are positive about the staff. They say that staff are available and that they listen to them and act on what they say. Comments include the staff make everybody feel welcome and most of the staff are very warm and caring. The AQAA tells us that there is a low staff turnover and that 60 of staff have a qualification in care. The staff tell us that they have pre-employment checks and this is Annual Service Review Page 4 of 6 confirmed in the AQAA. Staff tell us that they have opportunities to undertake training. The AQAA states that staff are provided with relevant training but feels it could follow up on training better to ensure that best practice is cascaded throughout the service. The AQAA tells us that it listens to the people that live there and that they undertake surveys to gain peoples views of the service. They tell us that as a result of consultation they have increased the amount of activities and have undertaken some actions to improve the accommodation including some decorating. They also tells us that it is to try and improve peoples access to the community, to make the garden more accessible and to monitor the laundry to ensure that peoples clothing is returned in a good condition. People that live at the service say that they know how to raise concerns although one person said that they did not know how to make a formal complaint. We would therefore advice the service to make sure that everyone has information about their complaints procedure. Neither we, the commission, nor the service have received any complaints since we visited last. There have been no safeguarding incidents. The service is provided in an old property with a modern extension. The AQAA tells us that it has made some changes to the accommodation prioritising areas for improvement according to the needs of the people that live there. Improvements include some decorating of bedrooms and communal rooms and upgrading the kitchen. The service has further plans to improve the environment including increasing the number of en suite bedrooms, the provision of an electronic hoist and developing the garden. What are we going to do as a result of this annual service review? We are not going to alter our inspection schedule and will do a key inspection by 01 January 2011. We can bring forward an inspection if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
