Latest Inspection
This is the latest available inspection report for this service, carried out on 24th November 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Fairholme.
Annual service review
Name of Service: Fairholme The quality rating for this care home is: The rating was made on: three star excellent service 2 8 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Karen Powell Date of this annual service review: 1 3 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: Morda Road Oswestry Shropshire SY11 2AP 01691653499 01691654247 Telephone number: Fax number: Email address: Provider web address:
www.coveragecareservices.co.uk Coverage Care Services Ltd Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 40 0 0 40 The maximum number of service users who can be accommodated is: 40 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 40 Dementia (DE) 40 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: There have been no changes to the registration of this service in the last twelve months. 2 8 1 0 2 0 0 8 Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Fairholme is registered to care for a maximum of forty older people; within this number up to fourteen of the service users may have dementia care needs. The care home provides both long term and respite care, there is a designated respite unit. All of the rooms within the home are single and all meet the National Minimum
Annual Service Review Page 2 of 7 Standards. The Registered manager Mrs Denise Morris has been at the home since June 2003. The registered provider is Coverage Care Services Ltd - a `not for profit organisation registered with the Register of Industrial and Provident Societies and has a charitable trust status. Information of the home and the provision of the service are available in the statement of purpose and service user guide, both documents have recently been revised and are readily available. The service user guide has details of the weekly fee for the service. The reader may wish to obtain more information from the care service directly. Care Quality Commission reports for this service are available from the provider or can be obtained from www.cqc.org.uk Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included The annual quality assurance assessment (AQAA) that was completed by the manager of Fairholme and sent to us prior to this Annual Service Review ASR. The AQAA is a self-assessment tool that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection that was carried out by CSCI on 28th October 2008. We received one relative/carer completed questionnaires, and two staff completed questionnaires. We received none from people who use the service. What has this told us about the service? Fairholme sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. Fairholme stated that the following improvements have been made: Involve people who currently use the service to welcome new people and answer any questions they or their family may have about the home. Gained good outcome in the Shropshire Partners in Care infection control audit. Continued to improve the number of qualified staff so that they provide a high quality of care. Achieved again the platinum healthy eating award. Encourage the activity co-ordinator to develop her role and improve activities within the home. On going renewal and maintainence of the home providing a comfortable place for people to live. Involve people who live at the home in the recruitment of senior manager posts. The AQAA also outlines the improvements planned for the forthcoming year. These include: Annual Service Review Page 4 of 7 Listen and where possible act of the views of people who use the service. Continue to build on staff training. Continue to work with Boots the chemist to improve service to the home. Remain supportive to satff development and training. Building maintenance programme to continue. The relative/carer that completed a questionnaire as part of the annual service review process told us that they felt their relatives needs were met at the home and that the home helps their relative to keep in touch with them. They stated they felt the carers have the right skills and experience to look after their relative and that their relative is supported to live their life the way they choose. They added I am thrilled at the way X has settled in and is being looked after. In answer to the question what do you think the service do well they told us, its a beautiful purpose built home, well maintained, in and out. Staff are excellent, becoming part of the extended family. Full of very content residents, but not too quiet always something going on. Very impressed. We asked this relative if they felt there was anything the service could do better, they told us they werent sure. Two staff completed questionnaires and returned them to us.They both told us that pre emplyment checks were carried out on them before they started work at Fairholme. Both stated they have enough information given to them about the people they care and support. Both told us they are given enough support from the manager to do their work and that usually their are enough staff on duty at the home. We asked them what the service does well, they told us It has a welcoming atmosphere, good staff morale who help and support each other, which in turn leads to excellent care of the service users and their quality of life and general well being enhanced. Supervisions are completed regularly and training is to a high standard. The senior team gel well together and staff know what is expected from them. I love working at Fairholme and know my efforts are appreciated. Fairholme offers training in all areas on a regular basis which I think all staff find extremely helpful in the job that we do. We asked the staff what they felt the service could do better, one person told us to let carers that are new to the job shaddow other carers for longer, some of the new staff we have feel as if they are thrown in the deep end sometimes, and tend not to stay in the job for long. One complaint has been received by the home since the last key inspection and has been dealt with through the organisations complaints proceedure. It was stated on the completed AQAA that the complaint was not upheld. We have not recieved any complaints about the service at the Care Quality Commission. There has been one referral made to the safeguarding of adults team in the past 12 months. This was investigated and not substantiated. The case was closed.
Annual Service Review Page 5 of 7 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th October 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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