Latest Inspection
This is the latest available inspection report for this service, carried out on 1st April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ferndale.
Annual service review
Name of Service: Ferndale The quality rating for this care home is: The rating was made on: two star good service 0 2 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Steve Tuck Date of this annual service review: 2 5 0 2 2 0 1 0 Annual Service Review Page 1 of 7 Information about the service
Address of service: Ferndale 46 St Barbara`s Walk Newton Aycliffe Durham DL5 4AN 01325300296 01325314621 ferndale@oswaldhouse.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Mr Ian Thomas Patterson Number of places (if applicable): Under 65 Over 65 3 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ferndale is a care home which provides accommodation and personal care for up to three people who have a learning disability. The home can not provide nursing care but people can be supported by community based nurses. The home is in a well-established residential area near to a park and a short walk from local shops and a bus or car ride from the town Centre. The house blends in with its neighbours, having a small garden to the front and rear. The facilities are those of a family house and the furnishings are comfortable and domestic. Although the home has been fitted with adaptations to help people who difficulty getting around, the house is not designed to meet the needs of those people who have significant mobility problems. Each person has a separate bedroom and there is a large shared lounge, a kitchen and a dining area. 0 2 0 2 2 0 0 9 Annual Service Review Page 2 of 7 There is access to local transport at the end of the street and there are car parking spaces nearby. The home is owned and managed by Ian Patterson and is one of four other homes in the surrounding area. The weekly fees for living at this home is £421.50 The costs of newspapers, hairdressing, and toiletries are not included in the fees. The actual fees that people pay vary depending on their circumstances, further details can be found in the homes Service User Guide. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? This Annual Service Review was Carried out on 2nd February 2010. The last Key Inspection was carried out on 2nd February 2009. We looked at all the information that we have received, or asked for, since the last key inspection which was finished in February 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the manager of this home. The AQAA is a way that the manager of the service can measure and show how well the home meets the needs of people who are supported; sometimes this is called how well their outcomes are met. The AQAA also gave us some numerical information which we can use to measure how well this home is working compared to others. Information we have about how the manager of the home has dealt with any complaints or safeguarding adults referrals. What the manager of this home has told us about things that have happened here. These are called notifications and are a legal requirement. The previous Key Inspection of the home and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations, such as Councils and Health Service Organisations. What other people have told us about the home. We have written to the people who live at the home, people who have supported them to move there like social workers, healthcare staff such as doctors consultants and community psychiatric nurses, and also the staff who work at the home to get their views about how well the home supports people. What has this told us about the service? The homes manager sent us an annual quality assurance assessment (AQAA) when we asked for it. It was clear and exceptionally detailed with plenty of examples which gave us evidence to back up all of the statements that were made. And therefore gave us the information we asked for about how the home is working. This information included developments in the service, how they provide good value for money, the age range, gender and ethnicity of staff, and the review dates for policies and procedures. They have looked at how the home provides value for money and how peoples views and comments are used to measure the quality of the service and to help to improve it further. Annual Service Review Page 4 of 7 The manager / owner have sought peoples views by undertaken a lengthy consultation with residents who decided that they would prefer their home to remain registered as a care home for the immediate future. The manager said that feedback from consultation showed that most people preferred the present system and did not want to change the way things were done. They have not excluded the possibility of a change in the future and will continue to work on person centred plans. The managers / owners demonstrated that they are constantly improving the service and have told us about the further improvements they wish to make. they have made improvements to peoples lifestyles by providing of a digital TV for every resident in their own rooms and also new plants for the gardens and purchase of outdoor furniture. They have recruited new staff who are able to drive to facilitate more social outings further afield and they continue to work with the staff team and residents in person centred/life planning so they can improve every residents care plan. The manager says that they can show they are providing good quality, high value for money care and support for everyone living here. He says people live in small ordinary houses that blend into the local community in a positive way and that they are a family run business with total commitment to residents and staff. He said they take a pride in seeing our residents and staff develop and growand Our service is adaptable and has the capacity to change and keep up to date with current trends. They also have plans for improvement such as improving care paper based records and systems which continues to be a priority management task. He also described how the home makes sure that peoples race, gender identity, disability, sexual orientation, age, religion and belief are promoted and incorporated into how the service is run. The managers / owners continue to look at their future options and how the home could change to a different type of care model called supported housing if people living at the home decide they are interested. Since the last Inspection, there have been no complaints to the Commission which have shown that the service was at fault nor has anyone contacted us to make sure that people are safeguarded from abuse. The owners, manager and other staff, keep us up to date with things that have happened since our last key inspection. We looked at the information from the questionnaires and in the AQAA and our judgement, based on the information given, is that the home is still providing a Good service. What are we going to do as a result of this annual service review? Annual Service Review Page 5 of 7 We are not going to change our inspection plan, and will carry out a Key Inspection by 2nd February 2012. However we can inspect the home at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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