Latest Inspection
This is the latest available inspection report for this service, carried out on 15th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Florence Villa and Independent Unit.
Annual service review
Name of Service: Florence Villa & Independent Unit The quality rating for this care home is: The rating was made on: two star good service 2 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Jones Date of this annual service review: 0 9 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 107 Trentham Road Dresden Stoke-on-Trent Staffordshire ST3 4EG 01782596850 01782596850 Telephone number: Fax number: Email address: Provider web address:
www.craegmoor.co.uk Strathmore College Limited Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 18 0 The maximum number of service users who can be accommodated is: 18 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 18 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Florence Villa is part of a specialist residential College registered to care for 18 people with a learning difficulty/disability aged 16 to 25 years, of both genders. The home is a detached, domestic-style property with 4 double bedrooms and 4 single bedrooms. There are two other small buildings in the grounds; the Independent unit that has 1 double and 2 single bedrooms and the Annexe that has two single bedrooms. Only the Annexe has ensuite facilities, the remaining 16 bedrooms all have washbasins. From the home it is a short walk to Longton town centre and a bus ride from other city
Annual Service Review Page 2 of 6 2 6 1 1 2 0 0 8 amenities. The purpose of the home is to provide support to enable people using the service to develop independence skills, to enable them to progress into a supported living environment. People who may use the service and their supporters should contact the provider for the costs and fees of the home, as these are not yet included in the Learner Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We have received surveys from 4 people using the service and 3 from staff. We asked them what the service does well and what it could do better. People using the service said, The home does everything well, but Id like more activities. The staff help me when Im feeling down. Id like to have more activities. Staff said, The service supports people to gain confidence and independence. Staff receive a good standard of training and regular updates. Staff would benefit from team building exercises. The house manager is very supportive, but we could do with more staff and more realiable staff. The house needs modernising, we need a new cooker, new kitchen and more shower/bathing facilities. Also more washing machines and dryers. Staff work well and most have good communication skills, but a Ifeel some staff do not have the right attitude or knowledge. We could do with more meetings for key staff and people using the service need to have meetings with all staff. Three people using the service say that they know what to do if they have any concerns and who to go to. One person said they didnt. Three people say that they Annual Service Review Page 4 of 6 were asked if they wanted to move into the home and received enough information to make this decision, one person said they werent asked. One person said that they always make decisions about what they do each day, two said they usually did and one person said they never can. Three people said they can do what they want to do during the day, evening and weekend, one person said they cant. Four people said that, staff treat them well, but one person said staff only sometimes listen and act on what they said. We havent received a complaint about this service since the last key inspection visit. We have been made aware that there have been three safeguarding referrals made by the service, when people using the service have been identified as being at risk of possible abuse. The care manager acted promptly to ensure the safety of people living at the home and should be commended for this. In term of Equality and Diversity the service has told us that, The learners are supported to have a raised awareness of the diverse needs of others through areas of the curriculum such as Citizenship. The College is working towards Investors in Diversity and through this process is committed to ensuring the needs of learners and staff are fully supported. The learners and staff are educated through planned annual events to have better understanding of the needs of others. The college has a single equality scheme that sets out the organisation commitment to valuing the differences of all. The college has EDIMS in which to measure the colleges improved performance, ensuring equality of oppourtunity. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 18 November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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