Latest Inspection
This is the latest available inspection report for this service, carried out on 5th January 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Fontenoy Road.
Annual service review
Name of Service: Fontenoy Road The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Phillips Date of this annual service review: 2 6 1 1 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service
Address of service: 10 Fontenoy Road London SW12 9LU 02086751000 Telephone number: Fax number: Email address: Provider web address:
marisa.mcloughlin@mst-online.org.uk www.stepforward.org.uk Metropolitan Support Trust Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Number of places (if applicable): Under 65 Over 65 11 1 0 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 10 Fontenoy Road is a care home registered for a maximum of twelve adults with a learning disability, although only eleven beds are used. Staff support is available 24 hours a day. The service is managed by the Metropolitan Support Trust. All placements are funded by the London Borough of Wandsworth. The home is situated in a pleasant residential area and has good access to local community facilities, open spaces and public transport networks. Off-street parking is available to the front of home and there is a rear garden. Information about the home is available in the Statement of Purpose and in a DVD that has been produced by the people who use the service and staff to provide information for existing and prospective new tenants about Fontenoy Road. Annual Service Review Page 2 of 7 Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: - The Annual Quality Assurance Assessment (AQAA) that is a self assessment questionnaire completed by the manager (deputy manager on this occasion), to tell us about things that have happened at the home and plans to progress the service. - Surveys returned to us by people who use the service. - Surveys returned to us by staff who work at the service. - Speaking to the manager of the service. - Information we have about how the service has managed any complaints. - What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. - The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. - Relevant information from other organisations. - What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what progress they can make. We received survey responses from three people who use the service. They told us that they get the support they need from the service and that the staff listen to them and act upon what they say. They said that the staff treat them well and they feel their dignity and privacy is respected. Both people who use the service said they are able to make decisions about what they do each day, at weekends and during the evening. Where we asked where the service could improve, they said that nothing needs to improve, although one person did point out that the walls could do with a paint. The people who use the service said that they know who they can talk to if they are not happy about something, and that they know how to make a formal complaint should they need to. People who use the service says that the home does well through Annual Service Review Page 4 of 7 providing a clean environment. They said that they like that they are able to talk to the staff and that its a nice place to live. One person also told us that they are looking forward to being involved in the interviewing of new staff. We received survey responses from two staff who work at Fontenoy Road. The majority said that they had a thorough recruitment and a generally good induction to their role. The staff said that they feel they have enough experience and knowledge to meet the needs of the people who use the service, and that they get training that is relevant to their job. Staff said that they feel they generally have enough information to enable them to meet the needs of the people who use the service, and that they get appropriate support from the manager. They said that they would know what to do if someone raised concerns about the service. Feedback from staff about how the service could improve were predominantly around the environment, which one staff member describes as ..terrible... The staff say that repairs are slow, and there are rotting doors and cracks in the walls and ceilings. One staff member also said that attention needs to be paid to the garden to make it more accessible to the people who use the service. In response to our question about what the service does well, staff said that they feel there is good support to the people who use the service, good outings for them and positive work to improve peoples daily living skills. As part of this review we spoke to the manager of Fontenoy Road over the telephone. The manager said that she has been working at the home for approximately ten years, and that there is a good, consistent staff team who work at the service. She praised the work of the staff, saying that they are ..absolutely brilliant.. and described incidents where the staff have volunteered to work in their own time to meet the needs of the people who use the service. She said that the home is fully staffed, and that she also gets good support form her line manager. The manager spoke about the different things that people at the service do each day, and the positive work that has been done to encourage people who use the service to gain employment and voluntary work. She spoke about the changing needs of some people who use the service, and how the service has adapted to support this, without the need for people to move to different accommodation. We spoke about the feedback received from the surveys regarding the environment. The manager acknowledged that the environment does need to improve, and she said that this is an ongoing struggle for the service, particularly since the change of organisation. However, she did say that the plan is for the home to have a complete refurbishment during the next financial year. She said that over the past year there has been one complaint received by the service, which was investigate and dealt with to the satisfaction of all parties. The manager spoke about the film that the service made, called Fontenoy Road, The Movie, which involved the staff and people who use the service. She said that part of this was about what people who use the service can expect, or should not expect from the home, and how they can make a complaint. She said that the people who use the
Annual Service Review Page 5 of 7 service watch the film a couple of times a week, which helps them understand the information that is being conveyed. The service continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. The home works well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 22nd October 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 6 of 7 Reader Information
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