Latest Inspection
This is the latest available inspection report for this service, carried out on 25th March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Four Seasons.
Annual service review
Name of Service: Four Seasons The quality rating for this care home is: The rating was made on: two star good service 1 3 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rachel Davis Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 77 The Wood Meir Stoke on Trent Staffordshire ST3 6HR 01782336670 F/P01782343133 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Day Care Services Limited Number of places (if applicable): Under 65 Over 65 22 0 0 22 The maximum number of service users who can be accommodated is: 22 The registered person may provide the following category of service only: Care Home Only (Code PC); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Dementia (DE) 22, Old age, not falling within any other category (OP) 22 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Four Seasons is a detached property in a semi-rural setting in Stoke on Trent. Four Seasons can accommodate up to 22 older people. The home provides spacious facilities, all but one bedroom has en-suite facilities and one bedroom is for shared use. There are three lounges, two separate dining areas and a conservatory. The first floor is accessible by staircase and shaft lift. Nursing care is not provided. The homes
Annual Service Review Page 2 of 6 1 3 0 3 2 0 0 9 manager Lynne Chetwynd is registered with the Care Quality Commission. Information regarding the fees charged for the service were not available in the Service User Guide at the last key inspection. The reader may wish to obtain up to date information directly from the care service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We look at all the information we have received, or asked for since the last key inspection. This includes: The Annual Quality Assurance Assessment (AQAA) which was sent to us by the registered manager on 8th January 2010. The AQAA is a self-assessment tool and focuses on how well outcomes are being met for people using the service. It also gives us some statistical information about the service. Surveys are distributed to people who use the service, staff and other health care professionals. We looked at what the service has told us about things that have happened in the home, these are called notifications and are a legal requirement. We read the previous key inspection report. We analysed information we have about how the service has managed any complaints. What has this told us about the service? The registered manager completed and returned the Annual Quality Assurance Assessment ( AQAA) within the timescale. The Annual Quality Assurance Assessment is a legal document that all services have to complete on a yearly basis. The AQAA contains some good information but could be supported by clearer evidence. The AQAA includes an understanding about the importance of equality and diversity and person centred care. The data section of the AQAA was also completed and therefore offers some supporting evidence to the self-assessment section. We spoke with the registered manager Lynne Chetwynd on 9th March 2010 to ensure the immediate requirement we made at the key inspection had been complied with . We required that the medication at the home is appropriately stored. The manager told us the home has purchased the appropriate medication storage cabinet and wrote to the previous inspector to advise them of this. This now ensures everyone is suitably protected. We had a good response to questionnaires we sent; we received nine from people who use the service, one from a health care professional and seven from the staff. Here are some of the comments from people who use the service: They keep me safe and well. A few trips out would be nice, to the park,not always shopping. They take good care of us. The staff are always happy to help, they are like family. I wish I did not have to get up so early in the mornings. Always clean and comfortable and well fed. I find it very boring watching the television, I like the bingo. I still feel that not all carers show a friendly attitude, they are not welcoming or cheerful to visitors while visitors are there. You can only assume this is also the case with residents, ie not always friendly. They look after me well. The staff said: It provides adequate training that is adequate to my job role. I think we have a good working team, I would like refresher training more often. We take pride in meeting all of the needs of service users. I have learnt a great deal from my fellow staff and the various training courses I have done. We maintain independence Annual Service Review Page 4 of 6 and dignity. The home does plenty of activities to keep people motivated, we respect clients dignity and the home works well. Four staff requested further information on legislation and/or Regulations. We feel people who are offered support from Four Seasons are still receiving good outcomes. The manager has confirmed there are no ongoing complaints or safeguarding issues at the home. What are we going to do as a result of this annual service review? We still consider people using the service are receiving good outcomes. If we obtain information that concerns us about the quality of the service or the safety of the people using the service we can inspect the service at any time. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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