Care Home: Freshfields Nursing Home

Annual service review Name of Service: Freshfields Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 6 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Rowland-Lapwood Date of this annual service review: 0 4 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Agaton Road St Budeaux Plymouth Devon PL5 2EW 01752360000 01752361584 info@freshfieldsnursing.co.uk www.freshfieldsnursing.co.uk Freshfields Management Company Limited Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Mr Frederick Pooley Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 38 38 0 12 0 0 38 0 1. The registered person may provide the following category of service only: Care Home providing nursing care - Code N to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - (Code OP) - Maximum 38 places Physical disability over 50 years - (Code PD) - Maximum 12 places Dementia - (Code MD) - maximum 38 places Mental disorder, excluding learning disability or dementia - (Code MD) maximum 38 places The maximum number of service users who can be accommodated is 38. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Mr Pooley became Registered Manager. The Registration changed to include Dementia Page 2 of 6 Annual Service Review (DE) and Mental Disorder (MD) Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Freshfields is a care home providing accommodation, nursing and personal care for a maximum of thirty-eight people, over the age of 50, with dementia or other mental disorder, twelve of whom may also have physical disabilities. It is privately owned by Freshfields Management Company Limited and the Directors also own another care home in Somerset. In November 2009 the fee levels started from approximately 541 Pounds per week but vary depending on the individual needs of each person. The home is a purpose built, two-storey, detached building located in the residential area of St Budeaux. The home is within walking distance of shops in St Budeaux and close to bus services into central Plymouth and the railway station. Thirty-six of the homes bedrooms are single, with one shared room, and all but one bedroom have en suite bathrooms with fixed bath hoists for use if needed. There are fourteen bedrooms on the ground floor and twenty-three on the 1st floor, which can be accessed using the shaft lift. Communal rooms are on both floors and consist of two lounges, two dining rooms and a sensory room. The home has a conservatory, with ramped access into the garden, which contains a patio and raised flower beds. The home has a parking area and there is on street parking available nearby. Information about the home, including inspection reports, can be obtained from the Registered Manager. 0 6 1 1 2 0 0 8 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? Freshfields last had a key inspection on 27th October 2008. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included; The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. They are planning to make further changes as a result of listening to people who use the service this includes, further communications with other agencies, upgrading of the lighting throughout the home and to further develop the activities programme. The AQAA tells us that staff continue to receive training and education to show they have the skills and experience to care for people in a safe way. People told us they were happy with the care the home provides, some comments include; The general care of my mother is good, the manager keeps us informed of any changes, the staff are friendly, and I am satisfied with the way my mother is cared for. The staff always listen and if I have something to say they generally act upon it. Several people commented that they would like home to offer more activities including trips out however another said There are activities if you want them. The commission has received one complaint since the last inspection, this was dealt with in a professional and timely way by the home. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27/10/2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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