Care Home: Garfield Grange

Annual service review Name of Service: Garfield Grange The quality rating for this care home is: The rating was made on: two star good service 2 7 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Lamb Date of this annual service review: 0 9 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: Lelley Road Preston Hull East Yorkshire HU12 8TX 01482896230 Telephone number: Fax number: Email address: Provider web address:   www.voyagecare.com Milbury Care Services Ltd Name of registered provider(s): Name of registered manager (if applicable) Mrs Karina Whitehead Conditions of registration: Category(ies) : learning disability Number of places (if applicable): Under 65 Over 65 12 0 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Garfield Grange is situated on the outskirts of the small village of Preston some 6 miles from the city of Hull. There is no public transport service to or from the premises. The site offers two facilities, a large detached two-storey house and a smaller bungalow to the rear. Garfield Grange provides a respite service to a maximum of twelve people at any one time. The large detached house provides eight single bedrooms and the bungalow a further four. There are sufficient communal areas, toilets and bathrooms in each location. Specialist lifting, moving and safety equipment is provided as necessary. 2 7 0 1 2 0 0 9 Annual Service Review Page 2 of 6 Garfield Grange offers short term accommodation for adults with a learning disability. The staff provide personal care, help, advice and guidance with daily living skills and activities, a catering service, a laundry service and domestic and cleaning services. Activities are offered both on and off site. Weekly charges have not been determined recently and so information on these and on other aspects of the service provided can be obtained in the statement of purpose and service user guide upon request from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and in surveys returned to us and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. We received surveys from three people staying at the home and from seven staff working there. All surveys returned to us had positive answers to the questions asked. Comments made on surveys from people staying there appear to have been made by their relatives and include, my daughter is unable to tell me anything about the home, the home looks after individuals well and accommodates their stay whenever possible, activities and trips out are always included and there are limited finances but the home tries to achieve most things. Staff survey comments include, we meet peoples needs very well, we communicate well with people and families and other organisations, there could be more funds for activities, we welcome people and always consider such as dietary needs, there could be televisions in all bedrooms, training opportunities have improved and we now have trainers in house, there could also be improved compatibility of people staying at the home sometimes, we offer a friendly atmosphere and support people well, the staffing ratio at the weekend could be better, and we offer a good range of activities such as Annual Service Review Page 4 of 6 arts and crafts and trips out and we try to do different things with people. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 27th January 2012. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using it. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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