Care Home: Gateford Hill Care Home

Annual service review Name of Service: Gateford Hill Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Angela Starr Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Gateford Hill Care Home Worksop Nottinghamshire S81 8AF 01909475402 01909500179 gatefordhill@schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Ashbourne Homes Limited Number of places (if applicable): Under 65 Over 65 0 30 36 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Registered Manager Kathy Burgum left the post in March 2009. Acting manager Dean Jenkinson has been in post since that time and has applied to the Care Quality Commission to become registered. Awaiting interview at the time of this Annual Service Review. Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Gateford Hill Care Centre is owned by Southern Cross. It provides nursing care and residential care for up to 36 older people, and 30 younger disabled adults. The home is divided into separate units which are The Milner Suite, Cavendish, Machin and Lindrick. There is a total of 66 beds. The home has 64 single rooms and one double room. 62 of these have en-suite facilities. Each of the units has a lounge, dining room, assisted bathing facilities and kitchen facilities. The home, which has thirty-three acres of land, is located in a quiet area at the edge of a residential estate in Gateford, Worksop. Annual Service Review Page 2 of 6 Access is mainly by car, a regular bus service is available to the perimeter of the housing estate. The current weekly fees are between £535.28 to £956.00 for younger physically disabled adults. Additional fees may be incurred due to assessed needs of an individual. The fees for older people range from £392.00 for basic residential to £644.00 for people funded for high level nursing care. People are expected to fund their own newspapers, chiropody and hairdressing. The Statement of Purpose, Service User Guide and copies of previous inspection reports are available in the main entrance area of the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received or asked for, since the last key inspection or annual service review. This included, The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. We received eleven completed surveys from people living in the home and seven from staff. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service. These are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. A telephone conversation with the Registered Manager for the service on 12/11/2009. What has this told us about the service? The home sent us their annual quality assurance assessment when we asked for it. It was clear and gave us all the information we asked for. The registered manager recorded the following statement in the AQAA; We have recently conducted a resident/family survey and the results were once again very good. Some very positive feedback was given. We continue to strive to maintain this level of sevice knowing that the residents of Gateford Hill are able to enjoy their lives and benefit from our excellent service. The surveys that were returned by people living at the service were generally very positive and included comments such as The staff are lovely and friendly Staff listen to me when I have any concerns. Some surveys did tell us that people would like more opportunities to go out and more activities. I would like to go out on more trips and get out more because I am bored. The AQAA states; We have a mini bus which facilitates visits and people are able to access dial a ride if needed. Service users at Gateford Hill can attend events and access services in our local community. Church sevices are held monthly along with the salvation army sevice weekly, all service users are welcome to attend. Serveral service users will take holy communion and are able to do so in a private area if they choose to. We employ a dedicated activity co ordinator who plans activities along side the service Annual Service Review Page 4 of 6 users. There is a vast range of activity taking place in and around the grounds of the the home, however outside activty can often depend on the weather. Activities at Gateford are well planned and designed to stimulate and aid orientation. We received seven completed surveys from staff members and all were very positive. Comments included; We provide quality care in a relaxed, homely environment. Our main aim is to promote high standards of care and independence. The manager lets us know about things that have happened by sending notifications to us. (This is a regulatory process which informs us of any reportable incidents that occur at a service.) This demonstrates an open and transparent approach to the service provided. The information provided by the registered manager told us that the service has received three complaints within the last twelve months and that these were investigated within the services policies and procedures with satisfactory outcomes. We have not received any complaints regarding the service. One referral has been made under the Deprivation of Libertys Safeguards and the outcome was satisfactory. There has also been one referral made under Safeguarding Adults procedures. This is current at the time of this Annual Service Review. The information provided by the registered manager told us that the views of the people using the service and their relatives are regularly sought. The completed surveys we received confirmed this. The information provided by the registered manager told us that the staff team are provided with both mandatory training and other training that is relevant to the needs of the people using the service. The completed surveys from staff confirm this. Information in the Annual Quality Assurance Assessment tells us that the manager continues to work towards improving the services and facilities provided at Gateford Hill. Our judgement is that the home is still providing good outcomes for the people that use the service and that the provider knows what further improvements need to be made. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fess and Frequency Regulations 2007 and the assessment of risk of the service. Further clarity will become evident as the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. 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