Care Home: Glen Rosa & Kitwood House

Annual service review Name of Service: Glen Rosa & Kitwood House The quality rating for this care home is: The rating was made on: two star good service 2 1 0 1 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Mike ONeil Date of this annual service review: 0 5 0 3 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 24 Grove Road Ilkley West Yorkshire LS29 9PH 01943609604 01943817363 Telephone number: Fax number: Email address: Provider web address:   www.mha.org.uk Methodist Homes for the Aged Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category physical disability Number of places (if applicable): Under 65 Over 65 0 0 0 14 33 3 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glen Rosa and Kitwood House are owned and run by Methodist Homes for the Aged, which is a national voluntary organisation. The home provides care for older people and people with dementia. Glen Rosa is the main building that has been converted and extended and provides accommodation for thirty-three older people. The extension, Kitwood House has been built for the purpose of providing care to fourteen older people with dementia. Glen Rosa and Kitwood House are situated on Grove Road in Ilkley, close to the town centre and public transport. The house is situated in large, well-maintained grounds and gardens which provide ample car parking. There is ramped access to the side of Annual Service Review Page 2 of 6 2 1 0 1 2 0 0 9 the building that provides access for those using mobility aids. Information provided by the manager on 26th January 2009 indicated that the weekly fee for the home is from four hundred and ninety to five hundred and fifty five pounds per week. Additional costs include the provision of extra support by staff,toiletries, hairdressing, holidays, leisure activities and clothes. The home should be contacted directly for the current fee level. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information we have received or asked for since the last key Inspection which was done on 21st January 2009. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The AQAA was received on time. This shows that the service works in a cooperative manner with us. The AQAA contained some very good information about how the service had improved, giving examples, and highlighted the areas they were planning to improve on. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The AQAA identified that the service has continued to improve staff development and is supporting staff through training courses. Training in specialist areas such as end of life care and on the Mental Capacity Act has been provided for staff. This training will enable staff to have the necessary skills needed to provide a good level of care and support to people who use the service. The AQAA identified that the service have comprehensive audit systems, have listened to people in the home and have been seeking peoples and relatives views on a regular basis. An annual person satisfaction survey is conducted by an independent external company. Results are analysed and an action plan developed to make improvements and share good practice. People are invited to join the registered providers governing body (1/6 is made up of those using the services), thus enabling people to contribute to the strategy and decision-making of the home. Regular individual reviews of peoples care plans and regular meetings involving the manager,people and their relatives are also held. An internal home newsletter gives people up-to date news and information. This consultation and involvement will help to ensure that the home is run in the best interest of the people using the service. The AQAA identified that improvements have been made to the environment of the home.Areas of Glen Rosa and Kitwood House have recently been refurbished and redecorated. New furniture has been provided and new carpets fitted to areas of the home. Annual Service Review Page 4 of 6 Our records show that the service notified us of incidents required by the regulations. We received comments from 7 people who actually use the service, some of their representatives and relatives had helped them complete the surveys. All continue to be very happy with the quality of the care. They all named people they would go to if they were unhappy or had a complaint. They were all happy with the environment and the cleanliness of the home. Individually comments included: The carers treat people with respect and as individuals, The care here is very good, The amount and type of activities has improved. We received 2 surveys from health care professionals who told us they were happy with their observations of the care and support provided to the people who use the service. Comments included: The staff provide excellent care; There is a stimulating atmosphere in the home. We received 4 staff surveys they told us they were generally happy working at Glen Rosa and Kitwood House. They said they had undertaken training they needed to carry out there job effectively. The service continues to let us know about things that have happened since our last key inspection and have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people that use it. What are we going to do as a result of this annual service review? It is our statutory responsibility to inspect all care services at least once every 3 years. The completion of this Annual Service Review has not changed our view of the quality rating of this service. Therefore we are not planning to inspect this service before 20th January 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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