Care Home: Glengall Road [83]

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What the care home does well A driver/activity work has been recruited and this has helped people to have a greater opportunity to access the community. This includes college, a dance class and working in a local cafe.The manager communicates a clear sense of direction and staff are aware of the standards that are expected of them. She also promotes equality and diversity issues and is aware of good practice issues. The manager and staff team are committed to the ongoing development of the service and to enable people to have a good and interesting quality of life. People living at Glengall are well looked after and receive good personal care. Staff support people to get the health care that they need and to remain as healthy as possible. People are supported by an experienced, well trained and qualified staff team. What the care home could do better: The service continues to grow and develop and staff support people to have a good quality of life. The service is part of a bigger organisation. The organisation takes on board advice given and keeps up to date with good practice and other changes. Random inspection report Care homes for adults (18-65 years) Name: Address: Glengall Road [83] 83 Glengall Road Woodford Green Essex IG8 0DP three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Jackie Date Date: 2 9 0 4 2 0 1 0 Information about the care home Name of care home: Address: Glengall Road [83] 83 Glengall Road Woodford Green Essex IG8 0DP 02085590797 02085061744 glengall.road@rchl.org.uk www.rchl.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Catherine Bernadette Copestake Type of registration: Number of places registered: Conditions of registration: Category(ies) : Redbridge Community Housing Limited [RCHL] care home 7 Number of places (if applicable): Under 65 Over 65 0 learning disability Conditions of registration: 7 The maximum number of service users who can be accommodated is: 7 The registered person may provide the following category of service only: Care Home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD Date of last inspection Brief description of the care home Glengall Road is a care home for adults with learning disabilities. It is one of a number of homes run by RCHL, a not-for-profit organisation. The home is registered for 7 people and at the time of the visit 7 people were living there. Most people have profound learning disabilities, additional physical disabilities and little or no verbal Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home communication skills. They have limited ability to make decisions about their lives. Glengall Road is a large detached house in Woodford Green close to shops and public transport. There is an annex in the garden and the laundry, and storage facilities. There is a small garden with a raised fishpond. Some people go to day services and activities are organised by the staff. There is an adapted minibus that is used for activities and trips. The basic charge per week for each person is 1362.99 pounds. The manager provided this information in the AQAA (Annual Quality Assurance Assessment). Information about the service provided is contained in the service users guide. Care Homes for Adults (18-65 years) Page 3 of 8 What we found: This was an unannounced random inspection undertaken in line with the Commissions current guidance on inspecting excellent services. The service provided a comprehensive AQAA (Annual Quality Assurance Assessment) and the decision was made to look at two areas, choice of home and management and administration. These areas were chosen as last year there was an emergency admission to the service and the registered manager now no longer works full time. As part of the visit we were able to talk to the manager, staff and some of the people living at the service. In addition we received completed feedback surveys from five staff and on behalf of six users of the service. Care and other records were checked. The organisation has an admissions procedure that includes the gathering of information and assessments. It also contains details of how a prospective user of the service would be introduced to the home. A young man moved into the home last year as an emergency placement. The AQAA (Annual Quality Assurance Assessment) states that therefore there was not time to follow the moving in policy to its full extent. However the manager and another member of staff had visited the person in hospital and carried out an assessment and talked to staff there. They also had information from the persons social worker and from a respite service that the person had previously used. An advocate was involved in this process. Therefore sufficient information was obtained prior to a decision being made about the individual moving in to the home. Since the last inspection the management structure of the service has changed. The manager now only works for eighteen and a half hours each week week. At present two project workers are sharing responsibility for the other eighteen and a half hours. Both workers have many years experience and have completed the Registered Managers Award. The manager is supernumerary for the three days that she is at the service. Staff spoken to said that the system is working well and that they continue to feel supported and that the service continues to be very well managed. The organisation continues to robustly monitor the service with regular monthly monitoring visits, financial audits and quality assurance checks. People living at Glengall Road participate in various service user forums that are facilitated by independent advocates. They are supported to give feedback on the service that they receive and to help shape future services. All of the necessary health & safety checks are carried out and records of these were up to date and accurate. In addition the organisation carries out quarterly and annual health & safety checks. Any issues identified are appropriately addressed and a safe environment is maintained. This remains an excellent service. The inspector would like to thank the people living at Glengall Road, the staff and the manager for their input during the inspection. What the care home does well: A driver/activity work has been recruited and this has helped people to have a greater opportunity to access the community. This includes college, a dance class and working in a local cafe. Care Homes for Adults (18-65 years) Page 4 of 8 The manager communicates a clear sense of direction and staff are aware of the standards that are expected of them. She also promotes equality and diversity issues and is aware of good practice issues. The manager and staff team are committed to the ongoing development of the service and to enable people to have a good and interesting quality of life. People living at Glengall are well looked after and receive good personal care. Staff support people to get the health care that they need and to remain as healthy as possible. People are supported by an experienced, well trained and qualified staff team. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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