Care Home: Glengarry Court

What the care home does well At the initial assessment and during the compilation of the care plan every effort is made to ensure equal care is given to all the people supported with consideration given to their individual choices and and preferences. All the activities are paid for by the owners of the home and some coffee mornings take place to assist with fund raising. There are a number of activities taking place including, craft sessions/painting lessons, gentle exercise and reminiscence/memory sessions. There are also lunches out at the Highcross and `Young and Heart` parties at a local venue that include a three course meal, quizzes, bingo and dancing. An exercise bike is available on one of the landings in the home to encourage good mobility. The majority of people cared for in the home are independent and some are able to go out into the local community by themselves. The home is not purpose built and has been extended providing a homely and pleasant place to live. The owners of the home keep the home immaculate and very well maintained. Furniture and fittings are of very good quality and digital TV`s have been purchased for the bedrooms. A number of the bedrooms have en suite facilities that include either a shower or a bath as well as a toilet. Residents meetings are held two or three times a year providing them with an opportunity to air their views about the home. Staff meetings take place every two months. The majority of staff have been employed at the home for a long time and are very familiar with the needs of the people being cared for. Staff are well trained and there are a high number of staff with a National Vocational Qualification (NVQ) in Care. The NVQ in Care is the nationally recognised qualification required for staff working in social care. 10 staff out of 11 have obtained NVQ level 2 in Care and 1 staff member also has NVQ 3 in Care; a further 2 staff are working towards obtaining NVQ level 3 in Care. The home has achieved the Investors in People award which is a recognised accreditation demonstrating good quality standards and a commitment to staff development. What the care home could do better: The care plan would benefit from some background information and previous social history about the person being cared for to ensure the care is delivered appropriately and to provide a `rounded` picture of the individual concerned. All the people cared for in the home are able to follow their hobbies and interests and this needs to be formally recorded as part of their care plan alongside their personal care needs. As well as physical requirements, emotional/psychological needs and wishes should be recorded and reviewed once a month as part of the care plan. Random inspection report Care homes for older people Name: Address: Glengarry Court 16 Victoria Road Poulton Le Fylde Lancashire FY6 7JA three star excellent service 27/06/2007 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Susan Dale Date: 1 2 0 5 2 0 1 0 Information about the care home Name of care home: Address: Glengarry Court 16 Victoria Road Poulton Le Fylde Lancashire FY6 7JA 01253883387 01253883387 chepwood@aol.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Ms Susan Anne Cottell Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mrs Christine Hepwood,Mr Ronald George Hepwood care home 17 Number of places (if applicable): Under 65 Over 65 17 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category/ies of service only: Care home only - Code PC to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 17 Date of last inspection Brief description of the care home Glengarry Court is a care home providing personal care and accommodation for 15 older people of both sexes and offers a homely environment in an informal atmosphere. The home is located in Poulton le Fylde, close to the shops, other local Care Homes for Older People Page 2 of 9 Brief description of the care home amenities, and bus and train routes. In the home, there are two communal lounges, one facing the front of the home and one with views across the rear garden. The dining room is spacious and allows all residents to eat at the same sitting. There are 15 single bedrooms, all have en-suite facilities. A passenger lift provides access to the first floor. All rooms are well maintained, in good decorative order and tastefully furnished throughout the home. The home has a no smoking commitment. The home has a philosophy of care which includes encouragement of independence whilst providing personal care where needed. Activities are offered within the home and outings are arranged. Information about the home includes an invitation to visit for a meal or for a day or stay on a trial basis. The home has a Statement of Purpose and Service Users Guide that provides information about the services, staff and facilities available within the home. The current fees are £455:00 per week; additional charges would be made for hairdressing, chiropody and newspapers. Further information about fees can be obtained from Glengarry Court. Care Homes for Older People Page 3 of 9 What we found: The site visit was unannounced and focused on key standards with regard to Health and Personal Care and Protection. Various documents were examined belonging to the people cared for and staff. The registered manager completed the Annual Quality Assurance Assessment prior to the site visit that provided some statistical information and how well the home was meeting standards of care. Prior to the site visit surveys were provided to the persons cared for in the home and staff; their views and comments have been taken into account. The assessment leading to a care plan looked at every aspect of physical need and how those needs can be met with as little risk as possible to the individuals health and safety. Currently there is just one person who requires two staff on occasions for personal care. The medication administration records (MAR) were up to date with no gaps in the records and the registered manager completes regular checks to ensure there are no mistakes. A record had been kept of weight on admittance and then on a regular basis. Staff had received training in medication and health and safety. The manager has an understanding of the Mental Capacity Act and a policy has been devised. The Mental Capacity Act (MCA) was fully implemented in 2008 and has been amended to include the deprivation of liberty safeguards that came into force on the 1st April 2009. The safeguards are in place for any person who lacks capacity and is unable to make decisions for themselves. Any person who lacks capacity can be confident that any decisions made on their behalf will be made in their best interests. There were a number of very positive comments as follows from the people supported in the home when asked what the home does well: Everything is good. Lovely home, good staff. They do everything to a high standard. Staff comments about what the home does well included: I think that every aspect of the work in the home is covered well. A happy place to work. Glengarry Court provides a safe, happy environment for people to live in. All who live here are treated with respect and dignity. All staff are happy to help no matter how big or how small the task. The home is always kept immaculately clean, well decorated and furnished. Care Homes for Older People Page 4 of 9 The manager is very prompt and capable of sorting any problems that may arise and she is very well respected by staff. The home has a whistle blowing policy and the majority of staff have received training in safeguarding vulnerable people from abuse. A record is kept of any complaints or concerns; there have been no complaints received by the home or by the Care Quality Commission over the last twelve months. The last key inspection was on the 27th June 2007 and there have been two Annual Service Reviews on the 27th June 2008 and the 26th June 2009. What the care home does well: What they could do better: Care Homes for Older People Page 5 of 9 The care plan would benefit from some background information and previous social history about the person being cared for to ensure the care is delivered appropriately and to provide a rounded picture of the individual concerned. All the people cared for in the home are able to follow their hobbies and interests and this needs to be formally recorded as part of their care plan alongside their personal care needs. As well as physical requirements, emotional/psychological needs and wishes should be recorded and reviewed once a month as part of the care plan. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 7 The assessment should include background information and previous social history to ensure the care is delivered appropriately and to provide a rounded picture of the individual concerned. As well as physical requirements, emotional/psychological needs and wishes should be recorded and reviewed once a month as part of the care plan. 2 7 Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. 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