Care Home: Glenmar

Annual service review Name of Service: Glenmar The quality rating for this care home is: The rating was made on: two star good service 0 2 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michele Etherton Date of this annual service review: 2 7 1 1 2 0 0 9 Annual Service Review Page 1 of 8 Information about the service Address of service: 2-3 Charles Road St Leonards-on-sea East Sussex TN38 0QA 01424436864 01424446425 glenmarjulia@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Conditions of registration: Grovestead Limited Number of places (if applicable): Under 65 Over 65 25 0 The maximum number of service users to be accommodated is 25 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Glenmar provides a service for up to twenty-five adults with or recovering from mental health issues. The home caters for people with low to medium dependency needs. Residents are provided with opportunities for personal, emotional and social development and are supported towards improving their living skills. The Home is owned by Grovestead Limited, and is located in a quiet residential street, close to the town centre of St. Leonards on sea, within easy reach of the usual town Annual Service Review Page 2 of 8 0 2 0 3 2 0 0 9 amenities and public transport. The building was originally two terraced properties. All bedrooms are for single occupancy. Some rooms contain ensuite facilities. As the accommodation is arranged over three floors and there is no passenger lift, the home is best suited to those with no mobility problems. Residents have the use of two separate lounge areas on the ground floor (one of which is currently non-smoking) and there are two dining rooms in the basement. The home has gardens to the rear with a seating and lawn area. In addition, Glenmar is situated opposite Gensing Gardens. Kerb side parking is available in the road to the front of the property. The home has an organisational structure, which includes the Manager, the Head of Care and support workers, who operating a roster, provide twenty-four-hour cover. Ancillary staff undertake catering, domestic and maintenance duties. Current fees for the home range between £335.30 and £348.00 per week. Full information about the fees payable, the service provided, the homes Statement of Purpose and the latest inspection report are available from the Manager. Annual Service Review Page 3 of 8 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we may have about how the service has managed any complaints. Surveys returned to us by residents and staff using the service and other stakeholders we may have asked to comment. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) earlier in the year and we commented on the content of this at our key inspection in March 2009. The service will be requested in the near future to complete and return a new AQAA but this is not available to inform this annual service review. When we visited in March 2009 we required the home to ensure that all care staff had received updated moving and handling training, also that new staff were inducted in keeping with the common induction standards as established by Skills for Care. In addition we made a number of good practise recommendations, in regard to the need to improve the level of detail in support plans, undertaking individual moving and handling risk assessments, providing improved clarity in regard to other assessed risks, and suggesting that residents would benefit from the purchase of a computer for their use. In the absence of a new AQAA we have contacted the registered manager to inform us about further improvements that may have taken place since we last visited. The registered manager informs us that all requirements and recommendations have been implemented. Staff received updated moving and handling training in April 2009 and individual resident moving and handling assessments have now been developed. A rolling programme of training is in place to ensure that all mandatory training required by care staff is kept updated. Annual Service Review Page 4 of 8 The manager informs us that residents have been consulted about activities they are interested in, whilst they are happy with the frequency of the larger outings that happen in the summer months, they have expressed the wish for more regular but shorter outings to take place in the winter months. Consequently, every Friday weather permitting a coffee morning is provided at an external venue that residents like to visit e.g. garden centre, and these can vary according to the wishes of the residents. Further improvements to the content of support plans has drawn positive comments from social care professionals involved with residents at the home, new and existing staff have found them a valuable source of information about individuals they support. Since our inspection in March 2009, the registered manager reports that they have taken up the recommendation that residents have access to a computer, and one has been purchased for their use; training in how to use it is provided several times each week for those who express and interest, this has proved quite popular with some residents. We are advised that the majority of residents have received mental health assessments, and some are being offered the opportunity to move on to more independent living in the community if they wish. Two new residents have come to live at the home, one for a short period of rehabilitation. Residents continue to benefit from the continuity of a stable staff team, staff turnover remains low with only two new staff appointed in the last 12 months. A further three bedrooms have been upgraded since march, and the programme of upgrading of the premises is ongoing, with further redecoration planned and the routine replacement of furnishings as a result of wear and tear. The manager has advised that there are no current open adult safeguarding alerts, and only one minor complaint has been received which has been resolved to the satisfaction of both parties. From the information we have received about and from the home and our discussion with the manager, it is our considered judgement that the home is still providing a good service and that they know what further improvements they need to make. In survey responses service users living in the home have responded positively about their experience of the service, asked what they thought the service did well they commented: Cleanliness and hygeine are of a very very high standard Its always clean, the staff are friendly, we always have good cook Treat you better than any other Cooking, everything is spotlessly clean Annual Service Review Page 5 of 8 We are very lucky as we have a nice garden to sit out in I Love all the staff Im treated alright, hope to stay my life I feel appreciated and loved, it is a good setting and X who does the DIY and jobs around the house is always prompt and up-to-date When we asked if they thought the home could do anything better one person reported more variety for suppers. another commented: There isnt much I feel that needs to change although I would like more activities. We received limited responses from health and social care professionals, those received however, gave positive responses to all the survey questions. One commented that: Glemar staff have always communicated well with my agency regarding clients. Glenmar staff appear to be able to respond to changes in care services and try hard to avoid institutionalisation Some clients have been enabled to move on to independent living including those with drug and alcohol problems We also asked staff for their views about the service, and we received a good response from them to our surveys, with staff responding positively to all survey questions and commenting that: Glenmar meets the requirements of service users through staff that work as a team to ensure each individual is allocated the help and support they need as and when they need it. Glenmar is a real home from home which both clients and staff appreciate Take an interest in client views in their day to day problems making time to spend with each one and individually make certain needs are attended to. It works well as a team of all staff members including the manager, Glenmar always gives care and support to service users. To have the T.V back in the lounge so they could have different company rather than have TV in their rooms only. Many courses arranged for staff at Glenmar to ensure they are capable of handling the problems that can arise with clients who have various problems. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. Annual Service Review Page 6 of 8 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!