Care Home: Granby Court Extended Care Unit

What the care home does well People told me that they were very happy with the care and support they received from the staff at the home. One resident wrote in a survey `Staff excellent, they have a compassionate approach to residents and relatives.` The area manager showed me the audits that are undertaken on the home. She told that she visits the home regularly and checks to make sure that the home is operating properly and that people are being cared for properly. The home continues to provide excellent outcome for people who live there. In the AQAA the manager told us `We endevour to maintain a homely atmosphere of calm and tranquility and we strive to ensure that Residents are treated with respect and their dignity is maintained. Privacy and choice of the resident is considered at all times.` The deputy manager showed me around the home. It was clean and well maintained. People looked well cared for and happy. People who live at the home told me they were satisfied with the care and support they receive. One person said `the staff are highly trained and competent.` Another resident said `hygiene in all areas is excellent.` There are thorough recruitment and selection procedures in place, to make sure that staff are suitable and safe to work with the people who live at the home. Care and support is delivered by skilled competent staff. The manager wrote in the AQAA `Considerable time and thought is given to the recruitment of members of staff who will be sympathetic to the needs of our private clients. All staff receive a contract of employment and Employee Handbook. A comprehensive induction is given to all staff, who are allocated a mentor when they start and supported by management through a probationary period. We continue to develop our staff through NVQ training not only in care but also Customer Service, and Housekeeping. 74% of our current care staff have NVQ level two or three in care. Trained staff registration is checked monthly to ensure registrations are up to date and trained staff are encouraged to maintain their personal training portfolios through training and research that will be pertinent to their role within the Extended Care Unit and enhance their knowledge and clinical skills.` People know that they can complain, and that they will be listened to. Staff know their responsibilities in passing on any concerns which affect the safety and vulnerability of people. The manager listens to the views of those with an interest in the home. There are regular minuted relative and resident meetings. It was evident that the manager takespositive action to improve the quality of life of people who live at the home. We were told that over the next twelve months the manager is hoping to ` Continue to strengthen our team of staff through supervision. Continue to develop our training plan. Utalise the skills of experts within the company to be able to offer staff a more varied programme of training. Introduce the staff to Dementia Care Mapping to improve on our current care plans with regard to mental health problems, capacity, diversity and equality. Introduce online training for all staff.` What the care home could do better: This service continues to provide excellent outcomes for people who use it. The manager and staff team are always looking for opportunities to develop and enhance this already excellent service, to ensure a positive experience for people who live and work and the home. Random inspection report Care homes for older people Name: Address: Granby Court Extended Care Unit Granby Road Harrogate North Yorkshire HG1 4SR three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Bridgit Stockton Date: 1 4 0 4 2 0 1 0 Information about the care home Name of care home: Address: Granby Court Extended Care Unit Granby Road Harrogate North Yorkshire HG1 4SR 01423536361 01423531002 granby.ecu.m@fshc.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Suzanne Ott Type of registration: Number of places registered: Conditions of registration: Category(ies) : Granby Care Limited care home 41 Number of places (if applicable): Under 65 Over 65 41 0 old age, not falling within any other category physical disability Conditions of registration: 0 41 The maximum number of service users who can be accommodated is: 41 The registered person may provide the following category of service only: Care Home with Nursing - Code N, To service users of the following gender: Either, Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP, maximum number of places 41, Physical Disability - Code PD, maximum number of places 41 Date of last inspection Care Homes for Older People Page 2 of 8 Brief description of the care home Granby Extended Care provides nursing care for up to 41 clients. The service adjoins Granby Court and provides both permanent and respite/convalescence care. The home is situated on three floors and has comfortable lounge and dining areas. The bedrooms have en suite facilities in addition to assisted bathrooms. A physiotherapy room is also available. Care Homes for Older People Page 3 of 8 What we found: The methods I used to gather the information needed included a visit to the home, conversations with the people who live there, their relatives, healthcare professionals and the staff. I looked in detail at the care and records of two people, examined other records and looked around the home. I spent four hours at the home. At the inspection the registered manager was not available. The area manager and deputy manager assisted me during the inspection. The manager had completed some paperwork for the Commission called an annual quality assurance assessment (AQAA). This provides valuable information to help me form a judgement about the quality of service offered at the home What the care home does well: People told me that they were very happy with the care and support they received from the staff at the home. One resident wrote in a survey Staff excellent, they have a compassionate approach to residents and relatives. The area manager showed me the audits that are undertaken on the home. She told that she visits the home regularly and checks to make sure that the home is operating properly and that people are being cared for properly. The home continues to provide excellent outcome for people who live there. In the AQAA the manager told us We endevour to maintain a homely atmosphere of calm and tranquility and we strive to ensure that Residents are treated with respect and their dignity is maintained. Privacy and choice of the resident is considered at all times. The deputy manager showed me around the home. It was clean and well maintained. People looked well cared for and happy. People who live at the home told me they were satisfied with the care and support they receive. One person said the staff are highly trained and competent. Another resident said hygiene in all areas is excellent. There are thorough recruitment and selection procedures in place, to make sure that staff are suitable and safe to work with the people who live at the home. Care and support is delivered by skilled competent staff. The manager wrote in the AQAA Considerable time and thought is given to the recruitment of members of staff who will be sympathetic to the needs of our private clients. All staff receive a contract of employment and Employee Handbook. A comprehensive induction is given to all staff, who are allocated a mentor when they start and supported by management through a probationary period. We continue to develop our staff through NVQ training not only in care but also Customer Service, and Housekeeping. 74 of our current care staff have NVQ level two or three in care. Trained staff registration is checked monthly to ensure registrations are up to date and trained staff are encouraged to maintain their personal training portfolios through training and research that will be pertinent to their role within the Extended Care Unit and enhance their knowledge and clinical skills. People know that they can complain, and that they will be listened to. Staff know their responsibilities in passing on any concerns which affect the safety and vulnerability of people. The manager listens to the views of those with an interest in the home. There are regular minuted relative and resident meetings. It was evident that the manager takes Care Homes for Older People Page 4 of 8 positive action to improve the quality of life of people who live at the home. We were told that over the next twelve months the manager is hoping to Continue to strengthen our team of staff through supervision. Continue to develop our training plan. Utalise the skills of experts within the company to be able to offer staff a more varied programme of training. Introduce the staff to Dementia Care Mapping to improve on our current care plans with regard to mental health problems, capacity, diversity and equality. Introduce online training for all staff. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!