Care Home: Granvue

Annual service review Name of Service: Granvue The quality rating for this care home is: The rating was made on: two star good service 0 7 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Clare Medlock Date of this annual service review: 0 2 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Lincombe Drive Wellswood Torquay Devon TQ1 2HH 01803213970 01803213970 Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia Community Care Trust (South Devon) Limited Number of places (if applicable): Under 65 Over 65 8 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Granvue is a care home offering rehabilitation for up to eight people between the ages of 18 and 65 who suffer from long-term mental health problems. It is part of the Community Care Trust (South Devon) Ltd, which is a registered charity that provides a range of services for people with mental health problems in South Devon. The home is set in a quiet residential area with attractive sea views over Torbay. It is about five minutes walk to a good range of local shops and about twenty minutes walk from Torquay town centre. There is a steep driveway up to the front door of the home from the road and a few parking spaces on level ground at the top of the drive. The home has seven bedrooms (one double), a lounge (with adjacent quiet room), a dining room, and a room on the top floor that can be used for training, therapies (such as massage) and meetings. Admissions to, and discharges from the home are planned carefully, and follow-up support from the staff employed at the home can be available Annual Service Review Page 2 of 6 None 0 7 1 0 2 0 0 8 on an outreach or drop-in basis. The Registered Manager and deputy manager are registered mental nurses, who supervise the care planning. At the present time the homes minimum fee commences at 350 pounds. The service states that they receive block funding for all residential, hospital and community network services and as such do not have a fee for individual services. Further specific information can be gained from the manager. People who live in the home have control of their own finances and pay for personal care such as hairdressing, and for social activities they choose to attend that incur a charge. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The home also provided us with results from a customer satisfaction survey and equality and diversity survey. Both sets of findings were positive. The summary of the customer satisfaction survey read The Customer Satisfaction Survey presents a positive view of the way people who use the Community Care Trust for support feel about the service they receive. From the information gathered it can be said that people are broadly satisfied with the service they receive and there are no areas of service provision that stand out as urgently in need of change People living in the home tell us (in the survey that we received) that they are happy there. The surveys we received informed us that people are provided with enough information before they move to the home and receive the care and support they need. When asked what the service does well one comment read It provides excellent support and the staff are responsive to the needs of the individual. It feels safe and comfortable and has enabled me to regain a sense of worth and hope for the future. Another comment read My experience at Granvue has been very positive and I think this is predominantly due to the staff caring and compassionate attitudes and approach, for which the manager provides clear leadership by example. The AQAA stated The Service Evaluation, satisfaction Surveys and equality and Diversity forms have given us really helpful information that we are using to shape our services. The shift is away from what a service does to what a person needs to Recover a sense of wellbeing, purpose and meaning to their lives. we recognise that we all have shared human needs, but the degree to which they are important varies at different stages in our recovery.We have used questions around How well is life working out for Annual Service Review Page 4 of 6 you to support people to identify their recovery goals.Recovery coaching has been the mechanism used to ensure that staff are consistently asking the right questions,in a way that promotes all areas of recovery and wellbeing.There are monthly coaching groups which offer the opportunity for education, discussion, evaluation and practice. We are planning the next six months of the programme currently, concentrating on areas around employment,leisure and meaningful activities. Also looking at the issues of relationships, spirituality and sexuality. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 7th October 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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