Care Home: Green Gables

Annual service review Name of Service: Green Gables The quality rating for this care home is: The rating was made on: three star excellent service 0 1 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rose Moffatt Date of this annual service review: 1 7 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Wingfield Road Alfreton Derbyshire DE55 7AN (01773)832422 01773522502 linda.barker@lc-uk.org www.lcdisability.org Leonard Cheshire Disability Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 29 0 The maximum number of service users who can be accommodated is 29. The provider may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission are within the following category: Physical Disability - Code PD Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Green Gables is a purpose built home that provides nursing care, personal care and support for up to 29 people with physical disabilities. It is located on the boundary of the village of Oakerthorpe, near to Alfreton town centre. People live in three units within the home - Treetops and Fairways are single storey level access accommodation and The Snug, being the original building, is split level with assess by a passenger lift. Each unit has its own dedicated facilities, although there is also a central kitchen and a central communal area. All bedrooms are single, most with en suite facilities. 0 1 1 2 2 0 0 8 Annual Service Review Page 2 of 6 Information about the home, including CSCI/CQC inspection reports, is available in the main entrance area of the home or from the manager. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It had clear, relevant information supported by a range of evidence. The AQAA let us know about changes they have made and where they still need to make improvements. The data section of the AQAA was almost fully completed. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. We received surveys from 6 people living in the home, 4 of these completed with help from staff at the home. People told us they always made decisions about what they did each day. People told us they knew who to speak to if they were not happy and they knew how to make a complaint. They said the staff always treated them well. 3 people said the staff always listened to them and acted on what they said and 3 said staff usually did. In response to the question What does the home do well?, people said always there for me when in need, looks after us well, Everything, gives me freedom, and, Trips, home and abroad. People said the home could do better by having more staff and more holidays and trips out. We received 7 completed surveys from staff at the home. Most staff said they always had up to date information about the needs of people in the home. All said they had training that was relevant to their role and helped them to understand and meet the needs of people in the home. 4 staff said there were always enough staff to meet the individual needs of people in the home, 3 staff said there usually were. In response to the question What does the home do well? staff said Treat people as individuals, with respect and dignity, organise events and involve service users, and, Support staff as and when needed. Staff said the home could improve by having more activities and one-to-one time for people in the home, having more staff, and by Annual Service Review Page 4 of 6 paying better rates to retain staff. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? The next inspection of this service will be based on the Fees and Frequency Regulations 2007 and the assessment of risk of the service. This will be further clarified when the new registration and inspection system under the Health and Social Care Act 2008 is confirmed. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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