Care Home: Grosvenor Park Nursing Home

Annual service review Name of Service: Grosvenor Park Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 6 0 2 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Deborah Calveley Date of this annual service review: 1 4 0 1 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service Address of service: 26 Brookfield Road Bexhill On Sea East Sussex TN40 1NY 01424-213535 01424732451 smjane@bupa.com www.bupa.com BUPA Care Homes (BNH) Ltd Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: The maximum number of service users to be accommodated is 57 The registered person may accommodate the following category of service: Care home with nursing (N) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category : Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Grosvenor Park is owned and run by BUPA Care Homes, and is registered to provide care for those over 65 years who require personal and nursing care. The home admits residents who are privately funded and also those who are funded by social services. Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 57 Resignation of registered manager. 1 6 0 2 2 0 0 9 Grosvenor Park admits a number of residents for respite and holidays. The home is purpose built and situated in a residential area enjoying views of the seafront, shops are within walking distance and the home is convenient for public transport. Residents can enjoy four lounges, a large dining room and a library room. There are attractive gardens, which are accessible to wheelchair users and these are used when weather permits. Grosvenor Park current fees are available from the Manager. Additional charges include Newspapers, hairdressing; toiletries vary depending on personal choice. The homes inspection reports are available for reading at the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it 01/12/09. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. The home have a range of comprehensive written information which is available to all prospective people who may chose to use the service. It outlines the ethos of BUPA Care Homes and the home as well as vital information to help with the process of choosing a care home. Staff actively encourage enquirers to look at other homes so an informed decision can be made. The home admission procedures ensure that they only accept residents whose needs they are able to meet. The home ensure that all the people who use the service have a plan of care for all aspects of daily living and long term outcomes. These are based on the care management assessment and the homes own assessment of needs. The plans of care are produced with the help of the QUEST assessment tool which are reviewed monthly Annual Service Review Page 4 of 6 and updated as necessary. These include risk assessments for the health and safety needs of daily living. The management of risk is positive in addressing safety issues while aiming for improved outcomes for the people who use the service. Where there are limitations the decisions have been made with the agreement of the person or their representative and are accurately recorded. The home ensure a good mix of appropriately trained staff and have a robust recruitment process in place. The AQAA detailed how the home aim to improve their service and include: Working at increasing the training available to all staff within the home. They hope to increase the number of staff who have completed personal best training provided by BUPA. There are plans to hold open days for potential residents. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 16 February 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. 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