Care Home: Grove Park Nursing Home

Annual service review Name of Service: Grove Park Nursing Home The quality rating for this care home is: The rating was made on: two star good service 0 5 1 1 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Michelle Haller Date of this annual service review: 1 3 1 2 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 9 Plymouth Grove West Manchester M13 0AQ 01612734557 01612738456 gillespie170@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia Conditions of registration: Roja Limited Number of places (if applicable): Under 65 Over 65 0 20 20 20 The maximum number of service users requiring nursing care by reason of mental disorder or dementia shall be 20 aged 50 years and over. Two named service users currently accommodated require nursing care by reason of mental disorder but are below 50 years of age. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Grove Park Nursing Home is registered to provide nursing care for up to 20 residents with enduring mental health problems and alcohol related issues. Accommodation is situated over three floors and comprises of 18 single rooms and one double room. One single room has en-suite facilities and all other rooms have wash hand basin facilities. There is a smoking lounge and a seperate lounge/dining room situated on the ground floor. There is a passenger lift to the first and second floors of the home. There is a large garden area to the back of the building and parking facilities at the front of the Annual Service Review Page 2 of 6 None 0 5 1 1 2 0 0 8 property. The home is situated in Plymouth Grove West in the Longsight area of central Manchester close to local shops and amenities. The home is close to public transport routes to the City Centre and South Manchester areas. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service and also gives numerical information. We looked at information about how the service has managed any complaints. We looked at what the service has told us about things that have happened, these are called notifications and are a legal requirement. We considered the findings of the previous key inspection, the results of any other visits and telephone calls that we have made to the service in the last 12 months. We considered the information provided in staff and service user surveys that have been returned to us. We also considered relevant information from other organisations. What has this told us about the service? The manager sent us their annual quality assurance assessment (AQAA) however this was after the expected date and was due to computer error. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. The information detailed how the service had improved in the previous year and also highlighted planned improvements. The manager told us that improvements, as a result of consulting with the service users, included changes in the menus and a wider range of recreational activities. The manager continues to let us know about things that have happened since our last key inspection and they have shown that they managed issues well. In the main, they work well with us and have shown us that their service continues to provide good outcomes for the people who use it. We have received information from staff confirming that they received training and management support to enable them to do their jobs well. People who use the service confirmed that, they knew how to complain, were able to do what they wanted each day and that staff listened to them. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 5th November 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. 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