Latest Inspection
This is the latest available inspection report for this service, carried out on 28th September 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hallgate, 28.
Annual service review
Name of Service: Hallgate, 28 The quality rating for this care home is: The rating was made on: two star good service 2 9 0 9 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Karena Reed Date of this annual service review: 2 8 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 28 Hallgate Hexham Northumberland NE46 1XD 01434600465 Telephone number: Fax number: Email address: Provider web address:
Hallgate@athome.uk.net Name of registered provider(s): Conditions of registration: Category(ies) : learning disability At Home in the Community Number of places (if applicable): Under 65 Over 65 5 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hallgate is a small home that gives personal care and support to five adults who have a learning disabilities and are under the age of sixty five years. Nursing care is not provided. The home is in the town of Hexham and local shops, restaurants, leisure centres and transport links are close by. The premises are a grade 2 listed building and is accessed from the front street. There is an enclosed, small garden at the back of the house. Everyone has their own bedroom and bathroom facilities. People who might want to live in the home are given a Statement of Purpose and service user guide that tells them about what they can expect in the home and how staff are trained. CSCI Inspection reports can also be seen. o changes 2 9 0 9 2 0 0 8 Annual Service Review Page 2 of 6 Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organizations. What other people have told us about the service. What has this told us about the service? The home has sent us their quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and they know what further improvements they need to make. Some health professionals commented : The home notify the district nursing service as soon as there is a problem. I am impressed with everything I see. The staff at Hallgate have always been extremely caring,helpful and willing to learn all aspects of their clients nutritional needs. I have always felt it is an excellent service. Staff and service users commented: Staff are friendly. Not much happens at weekends. The home meets the needs of people living at the home. Clients get out of the home on a regular basis. There should be more of a team spirit in the home. The clients get taken out alot when able. The clients get well fed and looked after. Annual Service Review Page 4 of 6 The staff have a caring attitude. Could do with more staff. There is a good standard of care. The service should plan for individuals, often activities organized as a group which can be detrimental to individuals needs/wants. There is good interaction between residents and staff. Residents are happy and well cared for. Staffing levels should be increased to be able to plan and achieve more 1-1 activities. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 28th September 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
