Latest Inspection
This is the latest available inspection report for this service, carried out on 30th June 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Harewood Park.
Annual service review
Name of Service: Harewood Park The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Wendy Jones Date of this annual service review: 3 0 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Leek Road Cheadle Stoke-on-Trent Staffordshire ST10 2EE 01538756942 F/P01538756568 moorlands@harewoodpark.wanadoo.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia Conditions of registration: Moorlands Rehabilitation (Staffs) Limited Number of places (if applicable): Under 65 Over 65 37 37 0 0 The maximum number of service users who can be accommodated is: 37 The registered person may provide the following category of service only: Care Home with Nursing (Code N); To service users of the following gender: Either; Whose primary care needs on admission to the home are within the following categories: Mental disorder, excluding learning disability or dementia (MD) 37 Learning disability (LD) 37 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Harewood Park was initially registered in 1986 and is currently registered to provide nursing care for 37 people, male and female, from the age of 18 years to 55 years who have a past or present mental illness/learning disability. The establishment offers rehabilitation and support and also an individual assessment service. Although the Homes main emphasis is on rehabilitation, individual assessments have identified that
Annual Service Review Page 2 of 6 some people who use the service may never live independently and as a result the Home is also registered to accommodate some people over the age of 65 years. Harewood Park is situated in a semi rural location in Cheadle, Stoke on Trent, and is close to all local amenities. The home is set back from the main road and is accessed via a long driveway. There is ample parking space. In the main building, which accommodates 30 people, accommodation is provided to two floors. All bedrooms are single occupancy and six have an en-suite facility. The home has two bathrooms, four shower rooms and eight toilets sited throughout the home. There are two lounges and a separate designated smoking area. The home has a central kitchen but there is also a well-equipped training kitchen for people to use as part of their rehabilitation programme. There is a laundry facility for main laundry services as well as a small domestic laundry. The cottage facility offers semi-independent rehabilitation provision for seven people and is a stepping stone to future independent community living. Fees charged at Harewood Park are not available in the Service User Guide and prospective users of the service may wish to contact the home direct for this information. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment AQAA that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. We sent 16 surveys to people who use the service and their relatives, 11 to Staff, 4 to Health Professionals and 2 to social workers. What has this told us about the service? The service sent us the AQAA when we asked them to, it contained detailed information about the service, its aims and objectives, staff skill mix and the facilities it provides. Since the last key inspection visit carried out on 27 May 2008 the service has told us what action they have taken to address the concerns we identified during that visit. They have kept us informed of incidents, accidents and events affecting the welfare of people using the service. We have received four notifications of this type. The service has told us in the AQAA that they have good standards of training with 18 of the support staff trained to National Vocational Qualification (NVQ) at level 2 or above, but the turnover of staff according to the AQAA seems quite high, 10 have left in the last 12 months. We have sent surveys to people using the service, staff, health and social care professionals. We have received, 14 surveys from people who use the service, one health professional and three from staff. The majority of people using the service said that they had received information about the service before moving in and have written information about their terms and conditions of residency. Most said that they have enough to do and they like the food, but others disagreed. The majority of people said they knew who to go to if they were unhappy and how to make a complaint. We asked people who use the service, what the home does well. Their comments include, There are well cooked pleasant filling meals at the home. There are lots of activities, such as bingo and many outings. Everything. The staff are supportive. Quite sufficient staff. Food, cleanliness, outings and activities. Good staff support Annual Service Review Page 4 of 6 when you are feeling low. Most Things. We also asked what the home could do better. Comments include, Nothing. Food. I would like to go on holiday. The food should be changed, due to limited selection and choice. Provide a cooked breakfast. More activities. Comments from staff include, The induction mostly covers everything I need to know and I usually receive up to date information about the needs of people. The manager sometimes gives me enough support and meets with me to discuss how Im working. The ways we share information usually usually works well and there are sometimes enough staff to meet the individual needs of people using the service. We have a good team working for the well being of the people living at Harewood Park. I think it would be hard for Harewood Park to improve on what is already done. The staff surveys also stated that, The organisation is good at organising peoples reviews of care and assessments; is good at delegating tasks to staff and supports staff with NVQ training. But also says, There could be more opportunities for professional development for qualified nurses. We could provide more activities for people. The health professional survey, stated that, the health needs of people using the service are being met and they are supported by the service to attend appointments. The service cares for people well and staff are well trained and knowledgeable. They always adhere to advice. In relation to Equality and Diversity, the service has said that it promotes person centred approaches, provides staff with training and promotes peoples rights. The service is aware of the changes to legislation that affect it ,such as The Mental Capacity Act. And Deprivation of Liberty training is planned for staff. We have not received a complaint about this service. What are we going to do as a result of this annual service review? The information we have received has not caused us to change our opinion of the service we continue to consider that this service provides good quality outcomes for the people who use it. We dont intend to change our planned inspection schedule, the next key inspection of this service will take place before 26 May 2010. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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