Latest Inspection
This is the latest available inspection report for this service, carried out on 10th September 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hawthorn House Short Break Service.
Annual service review
Name of Service: Hawthorn House Short Break Service The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kathy Bell Date of this annual service review: 0 2 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Hawthorn House St Godrics Close Carr House Drive Framwellgate Moor Durham DH1 5PJ 01913839609 Telephone number: Fax number: Email address: Provider web address:
www.durham.gov.uk Durham County Council Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 10 0 The maximum number of service users who can be accommodated is: 10 The registered person may provide the following category of service only: Care home only - Code PC To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categoy: Learning Disability Code LD, maximum number of places: 10 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hawthorn house is registered to provide care (but not nursing care) for 10 people with learning disabilities between the ages of 18 and 65 years (8 beds for respite care and 2 beds for urgent/emergency admissions). It provides a respite (short term break) service only, for people who usually live at home with their parents. During their stays, clients tend not to go to their usual day services/activities as the home aims to make the visit more like a holiday, with regular trips out. The home is a high quality,
Annual Service Review Page 2 of 6 purpose-built, single-storey, detached building, with large grounds, on the outskirts of Durham. It is situated on the edge of a large housing estate and has good links with the local community. All the bedrooms are spacious singles, each with en suite facilities. There are comfortable lounge/dining areas, plus a multi-sensory room, and a large reception/office area at the front. Durham County Council (Adult and Community Services) provide the service. There are good road links to the building and good car parking available to the front. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection or annual service review. The home did not send us their annual quality assurance assessment [AQAA]. This is their own assessment of how well they are meeting peoples needs. It also contains factual information about the home. We sent one to them to complete but they did not receive it. We are sending them another to complete. If we received them, we considered the results of surveys completed by people who use the service and from relatives, care managers and healthcare professionals. We considered information we have about how the service has managed any complaints, and about any events in the service which we must be told about. We looked at the previous key inspection report and the results of any other visits that we have made to the service since then. We also considered any information we may have received from other people or organisations. The last key inspection took place on 8 August 2007 and the home was given a rating of a three star, excellent service. We will carry out a key inspection at the latest by 7 August 2010 . What has this told us about the service? We did not receive an annual self-assessment from the service. Two residents completed surveys, helped by their parents. They said people could make decisions about what they did each day and enjoyed going out on trips when at Hawthorn. They said they knew who to speak to if they were not happy and how to make a complaint. They said the home was always fresh and clean and the staff treat them well, the staff are always very helpful. We received three surveys from relatives. Two of these are relatives of the residents who completed surveys. They said the service always or usually met their relatives needs. All three said it always provided the support or care they expected or agreed. They were always kept up-to-date with what was happening. When we asked what the home does well, they said, I like coming to Hawthorn and going out on outings, meeting new people. Friendly staff, good meals. A very well-run house with friendly staff. Hawthorn house staff have provided a safe and welcoming haven. Another praised how careful the home was to make sure people received the correct medication and how they made sure two staff helped someone, at times when this was needed. Two care managers completed surveys. They said the service always asked for advice and acted on it to meet peoples social and health care needs. Once said the service always supported people to live the life they chose wherever possible, and one said they usually did. One said the services managers and staff had the right skills and experience, the other said they usually did. Both said the home had always responded appropriately if anyone had raised any concerns. When we asked what the service does well, they said, Annual Service Review Page 4 of 6 Responds to crisis situations promptly. Liaises well with coordinators. Supports service users. Two members of staff completed surveys. They were less satisfied with the way the home was running, feeling that more staff and more training was needed. But when we asked what they did well, one said, Personal-care, bathing, feeding etc specialising medication, specialise in PEG feeding. Social inclusion, community interaction, holiday environment. We talked to the manager about staffing arrangements. She explained that two members of staff were absent from work long-term but in the last two weeks they had appointed temporary staff to fill two other vacancies. She said they have been providing the staffing levels they need by using agency staff. She explained that they have a group of staff who always work in this home and they have had the full induction training which other staff receive and take part in training and staff meetings in the home. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. We will carry out a key inspection by 7 August 2010. But if we have concerns we can visit the home at any time. Annual Service Review Page 5 of 6 Reader Information
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