Latest Inspection
This is the latest available inspection report for this service, carried out on 17th December 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hazeldell Residential Home.
Annual service review
Name of Service: Hazeldell Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Tina Burns Date of this annual service review: 1 6 1 1 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Elton Park, Hadleigh Road Ipswich Suffolk IP2 0DG 01473252933 01473217407 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia old age, not falling within any other category Mr Krishan Parkash Number of places (if applicable): Under 65 Over 65 28 0 0 28 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Hazeldell is a large Victorian House on the outskirts of west Ipswich. It is situated in about an acre of well maintained gardens, along a quiet private road which is jointly maintained by the owners and surrounding neighbours. There is adequate parking to the front of the property and the home is within easy reach of a main bus route and also the main line train station. Hazeldell was first registered as a residential home in 1986 and provides accommodation and care for up to 28 older people including people with dementia. The home changed owners in April 2005 and the new owner has been registered with the Commission for Social Care Inspection. The building comprises of the original house where three shared bedrooms and one single room are located. The remaining 21 bedrooms are located in the purpose built extension, which also contains a large dining Annual Service Review Page 2 of 6 room, a lounge called Palm Court and a conservatory. There are an additional two lounges in the original building. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service. We received five surveys from people living at the home; four of them told us that they always receive the care and support they need and one of then told us they usually recieve the care and support they need. All five told us that the home always makes sure that they get the medical care they need. They also indicated that they are satisfied with the standard of meals provided; they told us that the home is clean and fresh and staff usually listen to them and act on what they say. Comments we received from them included; The staff are very nice and look after me very well, The house is always very clean and fresh smelling and staff are good at making visitors welcome, Provides extra loving care and I am very satisfied with the care I receive. We received eight surveys from staff who work at the home. They confirmed that recruitment procedures are thorough and robust and safeguard residents. They also confirmed that they are appropriately trained and supervised and there is usually enough staff to meet the individual needs of people who living at the home. We received three surveys from health care professionals. They told us the social and health care needs of people who live at the home are always monitored, reviewed and Annual Service Review Page 4 of 6 met and the home always seeks and acts on advice appropriately. They also told us that people who live at the home have their privacy and dignity respected and staff have the right skills and experience to support the care needs of the residents. We know that Suffolk Social Services Care Quality Monitoring team have recently visited the home and made some recommendations about care practices and where the home can improve. However we have received no direct complaints or concerns since the last annual service review. The home has submitted an application to the commission for a major variation to their registration as they want to increase the number of people that the home can accomodate. This application is currently being processed by our registration team. The manager works well with us and continues to keep us informed about things that happen at the home. What are we going to do as a result of this annual service review? We have changed our inspection plan to reflect the Commissions current methodology and intend to do a key inspection by 18th November 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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