Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd March 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Heatherdene.
Annual service review
Name of Service: Heatherdene The quality rating for this care home is: The rating was made on: two star good service 2 4 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Pat Scott Date of this annual service review: 1 8 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 3 Upper Brook Street Oswestry Shropshire SY11 2TB 01691670268 01691662073 mnusrat786@hotmail.com www.heatherdene.net Primecare Homes Britannia Limited Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Jillian Parnell Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 18 The maximum number of service users who can be accommodated is: 18 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (OP) 18 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Heatherdene is a care home for older people situated in the centre of Oswestry, close to all amenities with a small car park. The home is owned by Primecare Homes Britannia Limited. The home makes their
Annual Service Review Page 2 of 6 2 4 0 3 2 0 0 9 services known to prospective service users in: the statement of purpose, brochure and web site which also contain their contact e mail address. Fees are reviewed annually and are within the service user guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection 24/3/2009. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their Annual Quality Assurance Assessment (AQAA) when we asked for it. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they have made further improvements since the last key inspection of 24/3/2009, when they achieved the good quality rating. The provider tells us that it considers peoples views when making improvements to the service. For example, the provider has arranged more in house entertainment and those who have wanted to have been able to get out and about in the community. The service has more activity resources with a news letter and a service user notice board so that people can be informed of planned events. The information about the home has been updated to make it more interesting and user friendly. The service has improved the food. Staff provide more one to one discussion with service users to keep them updated on matters of interest to them. The admission procedure is better with more in-depth documentation. Annual Service Review Page 4 of 6 The manager and her deputy have attended seminars and training days, they have accessed electronic and distance learning to develop their management skills. The manager and her deputy have had training in the care of service users with diabetes and in the administration of insulin which will be monitored by a sponsored community nurse. Care plans are better and are person centred. Comments from residents in surveys returned to us include: The staff always appear kind and caring. The manager is very approachable and tries to provide activities and entertainment for the residents. Other comments noted that some refurbishment of the home has been welcomed with still some areas to work on. Comments from staff surveys confirm that induction and training has improved since the new manager has been in post. Training and access to higher vocational qualifications is also more available than it was previously. The food provided is better and the fact that people are enabled to have more choice and say in how the home is run, staff feel, has improved the lives of people living at Heatherdene. Overall it is stated by relatives and staff that the communication with residents and their families and other professionals has improved in the last 12 months. The home continues to let us know about things that have happened since our last key inspection. There has been one referral through the adult safeguarding procedures which was resolved. The service continues to focus on positive outcomes for the people who use it. What are we going to do as a result of this annual service review? We may do a key inspection by 24/3/2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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