Latest Inspection
This is the latest available inspection report for this service, carried out on 22nd April 2010. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Heatherwood Nursing Home.
Annual service review
Name of Service: Heatherwood Nursing Home The quality rating for this care home is: The rating was made on: two star good service 1 2 1 2 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Janet Pitt Date of this annual service review: 2 1 1 2 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 47 Foxley Lane Purley Surrey CR8 3EH 02086606646 02086606646 info@heatherwood.org www.Heatherwood.org Heatherwood Nursing Home Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: The Maximum number of service users who can be accomodated is 22 The registered person may provide the following category of service only care home with nursing Code N, to service users of the following gender: either, whose primary care needs on admission at the home are within the following categories Old age, not falling within any other category - Code OP Dementia - Code DE Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 1 2 1 2 2 0 0 8 Number of places (if applicable): Under 65 Over 65 22 0 0 22 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home now has a new manager in place who is currently registering with us. The provider has told us that they will make sure that appropriate training is accessed for the manager to fulfil their duties. This will start with the Leadership and Management course required by us. Staff surveys received told us that they are happy with the new manager and have confidence that continuing improvements will be made that will benefit the people that live in the home. The home provided us with copies of thank you letters and cards that people has sent to them. These evidence the level of satisfaction with the way the home is run. The homes AQAA was returned as requested and gave us clear indications of how the service is performing. They plan to continue to make improvements in equality and diversity, along with protecting individuals dignity. During the past twelve months the home have introduced same gender care for those who chose to have this. The home also stated in its AQAA that Quarterly Service User meetings continue, with variable input from Service User, families and friends which is open to constructive feedback upon which we build. We have discussed the implementation of daily choice menu cards tailored to the individual needs. We are going to hold 2 family days to share our vision for the future development of Heatherwood, including input from our Service Users during the months of January and February 2010. [Exact dates to be confirmed]. The home continue to keep us informed of any incidents in the home. They reported that they have not received any concerns or complaints in the past twelve months. We have not received any concerns either and there have been no Safeguarding Adult Annual Service Review Page 3 of 5 investigations. We noted from the AQAA that all policies and procedures in the home had recently been reviewed and updated if needed. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 11th December 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
