Latest Inspection
This is the latest available inspection report for this service, carried out on 24th May 2010. CQC found this care home to be providing an Adequate service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Heathfield.
What the care home does well The home is divided into small units that aid the care of people with dementia in orientation in a small area. Although the bedrooms are small and could not accommodate people who may require large items of equipment they are personalised and kept clean and safe. The Manager and staff have been working closely with a project on `Dementia Care Matters` with many ideas and processes taking place that are improving the lives of the people who live at Heathfield. We are told and one care plan was seen showing that care plan documentation has been improved with more focus on the individual person being recorded, reviewed regularly and kept up to date. Activities are much more evident and records of what activities have taken place and how that person has interacted is now held on file. The staff now sit and eat with the residents who need help to eat their meal which is a much more natural process and is more encouraging for those who need this type of support to ensure intake of food and fluids can be carefully monitored. The MUST tool for monitoring the dietary requirements is also much more a live document and is used for all residents who need this nutritional support. The controlled drugs within the home was of some concern at the last inspection. This was looked at during this inspection and a clear process that is safe and monitored regularly is now in place. Procedures are followed and records were all found to be correct. What the care home could do better: Although the home does have plans to improve the garden facility it is taking a long time for the support from the Council to provide the pathways for this improvement. To ensure the residents can benefit from the better weather this project needs to be taking place as soon as possible. Random inspection report
Care homes for older people
Name: Address: Heathfield Cannell Green Norwich Norfolk NR3 1TT one star adequate service 27/04/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Ruth Hannent Date: 2 4 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Heathfield Cannell Green Norwich Norfolk NR3 1TT 01603612768 01603614765 heathfield@norfolk.gov.uk www.norfolk.gov.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Karen Sell Type of registration: Number of places registered: Conditions of registration: Category(ies) : Norfolk County CouncilCommunity Care care home 37 Number of places (if applicable): Under 65 Over 65 0 37 dementia old age, not falling within any other category Conditions of registration: 37 0 People who need wheelchairs to assist with their independent mobility can only be accommodated in the home in rooms 24, 36, 45 and 73 Date of last inspection Brief description of the care home Heathfield is situated near to the centre of Norwich, in a quiet residential location close to Mousehold Heath. The service is operated by Norfolk County Council, providing residential accommodation for a maximum of 37 older people or people who have dementia. The home is split into six small units, each of which has its own
Care Homes for Older People Page 2 of 7 2 7 0 4 2 0 0 9 Brief description of the care home lounge/dining room, lavatory and bathing facilities and single bedrooms. There is also a shared lounge for large group activities. People using the service have access to pleasant, enclosed garden areas. Local bus services pass in the vicinity of Heathfield and the railway station lies within walking distance. Care Homes for Older People Page 3 of 7 What we found:
This random report has been written following a short visit to the home that took place over one and a half hours. We spoke to the Manager and walked the home to observe some of the residents and see the lay out of the home. The residents were seated in various areas of the home, including the garden. People were interacting with each other in a calm and enjoyable manner. We have looked at the AQAA completed by the Manager that was returned in the timescale expected. In this document is information on how the home has developed the service and also how the past requirements issued at the last inspection have been met. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
