Latest Inspection
This is the latest available inspection report for this service, carried out on 5th October 2009. it is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hft - Falstaff House.
Annual service review
Name of Service: Hft - Falstaff House The quality rating for this care home is: The rating was made on: two star good service 0 6 1 0 2 0 0 8 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Kevin Ward Date of this annual service review: 0 5 1 0 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 12 Victoria Road Bidford on Avon Warwickshire B50 4AS 01789490526 01789772790 Telephone number: Fax number: Email address: Provider web address:
www.hft.org.uk HF Trust Ltd Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 8 0 The maximum number of service users who can be accommodated is: 8 The registered person may provide the following category of service only: Care Home Only (Code PC) To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Learning disability (LD) 8 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Falstaff House is situated in Bidford On Avon. It is part of the Home Farm Trust group, which owns 14 homes nationwide and provides a day service separate but close to this home. People who live here usually attend HFT day services. It is a large traditional, detached property with a large, well maintained garden. People who live here receive personal care, 24 hour supervision and accommodation. The home can accommodate 8 people in 2 ground floor and 6 upper floor single bedrooms. 0 6 1 0 2 0 0 8 Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The last inspection of Falstaff House took place, 6th October 2008 and this annual service review was carried out, 5th October 2009. We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included : The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. The home continues seek way of helping people to be involved in everyday decisions that effect them. In the AQAA the manager explains We have been developing easy access information in recording individuals views in the recruitment of staff members and gaining peoples assistance during the recruitment process, we will use when recruiting staff for Falstaff. The Talking Heads group is a forum, where group members become involved in research on disability issue. A current project is Changing Places, this is a national campaign to improve and increase disability toilets in towns and localities. In a questionnaire returned by a relative they commented positively on the support provided by the home and said It cares for my son in the best possible way i.e. it has a very homely, jokey atmosphere, with tea and coffee always on the go. The staff always mingle with residents and I feel a warmth is present. There have been no complaints made to us about the home and no complaints have been made directly to the home to indicate any concerns about the care provided. approach to individuals care. Staff are supported to achieve National Vocational Qualifications in care to equip them Annual Service Review Page 3 of 5 to carry out their work effectively. The home continues to let us know about things that have happened since our last key inspection, where this is necessary and they have shown that they have managed issues satisfactorily. They work well with us and have shown us that their service continues to provide good outcomes for the people who use the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and as things stand we do not plan to do a key inspection this year. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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