Care Home: Highfield

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• 10 Whitfield Avenue

Annual service review Name of Service: Highfield The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Patricia Flanaghan Date of this annual service review: 1 8 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: Dunns Lane Dordon Nr Tamworth Staffordshire B78 1RS 01827892882 01827892500 stewartharrison2@aol.com Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Conditions of registration: Polesworth Group Homes Limited Number of places (if applicable): Under 65 Over 65 5 0 The maximum number of service users tobe accommodated is 5. the Registered Person may provide the following categories of care only: Care Home (Code PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Learning Disability (LD) 5 of the following age range: The minimum age on admission will be from 40 years of age Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Highfields is a purpose built bungalow towards the end of a quiet lane leading to rural surroundings. The house was designed to be able to support people as they matured, so the home could accommodate mobility equipment if required. The bungalow is deceptively large. There is an office and sleep in room off the entrance hall, which leads to a spacious corridor. All five bedrooms have full en-suite facilities. There is a separate utility room, a guest toilet, a well-equipped modern kitchen, and a large lounge leading to a spacious conservatory with dining facilities. There are French doors Annual Service Review Page 2 of 6 No changes. opening onto a large garden, which is mainly grassed with a patio area and garden furniture, and external lighting. The home is close to local shops and amenities and has good access to public transport. The home is able to provide accommodation to five people with a learning disability. People are supported by a small team of staff, and assisted to participate in community activities. The organisation has some day care provision within the local area and people participate in craft activities and learning living skills. Each day, activities are organised flexibly according to the needs and desires of people in the home. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we had received or asked for since the last inspection. This included: The annual Quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives is some numerical data about the service. The previous key inspection of 19th May 2008. What the service has told us about things that have happened in the home. These are called notifications and are a legal requirement. What other information have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information requested. We looked at the AQAA and all the other information and our judgement is that the home is still providing a good service. They also know what further improvements they plan to make. They told us about how they had met issues relating to Equality and Diversity. This included the following action: From a company perspective, all of our policies and procedures promote equality and diversity. The policy on Equal Opportunities states that individuals are selected purely according to their relevant merits and abilities and that the same principles apply when the company works with service users, their families and workers from other agencies. The home is provided with its own copy of the policies and procedures. Any new staff undertake extensive induction training and complete the Learning Disability Qualification units, which incorporate these subjects, before undertaking NVQ 2 in Care. All staff are familiar with the employees handbook and sign to confirm they have read and understood any new or revised policies. The service is now 15 months old, having opened in January 2008. Six monthly service users reviews continue to provide opportunity for service users to voice their opinions and request any changes to the environment, lifestyle, daily activities, personal care and support and any subject or topic important to them. The Registered Manager sees the service users on a daily basis, again giving them opportunity to discuss any issues they have. The Registered Manager feels that if any of the service users were unhappy, they would feel confident in approaching him and bringing the subject matter to his attention. Annual Service Review Page 4 of 6 People using the service are consulted about the service. The AQAA states this is done through: Annual Quality Assurance questionnaires, which are appropriate in format. Each service user is asked to complete a questionnaire, either independently or with the support of their key worker. The findings from the questionnaires are analysed, considered and, where possible, implemented. Six monthly service user reviews. This gives service users the opportunity to discuss important and fundamental issues within their daily lives. These are also appropriate in format, using pictures and symbols where necessary, to ensure a better understanding of the process. The Registered Managers office is based within the home. This gives staff and service users the opportunity to discuss any issues with him on a daily basis, confidentially if necessary. Annual carers meetings take place for the whole company. Comments made during past meetings have been very positive. Positive verbal feedback was given by relatives of service users resident at Highfield at the meeting held in October 2008. The manager reports that four of the eight carers have an NVQ qualification in care at level 2 or above, with a further two carers training for these qualifications. This training should equip staff to carry out their work effectively for the benefit for people living at Highfield. Within the period since the last key inspection visit the home has received no complaints. No safeguarding referrals have been made. Staff have received safeguarding training, and know what to do if they suspect that people are being mistreated. The home continues to let us know about things that have happened since our last key inspection and they have shown us that they have managed issues well. The manager works in an open way with us and makes plans to keep on developing the service as the people living at the home want it to and for their benefit. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and a Key Inspection will take place before the 19th May 2010. However we can inspect the service any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. 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