Latest Inspection
This is the latest available inspection report for this service, carried out on 7th June 2010. CQC found this care home to be providing an Excellent service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hilda House.
What the care home does well Individual records providing information about peoples` care and support needs are in place. This means that people get the help they need. This small service places emphasis on providing an individualised service that takes account of each person`s needs, choices and interests. The owners are well informed about each individual`s needs and support them to be as independent as possible. Plans are regularly updated to reflect peoples` individual needs. The systems for administering medicines are well organised and protect the people livingin the home. People have access to day services and events in the local community as appropriate to their interests and abilities. They have plenty of choice about social and other activities. Effective systems are in place for dealing with complaints and safeguarding matters. This helps to keep people safe. Each person has his own room that is furnished and decorated to suit their individual taste and interests. People said that they were very comfortable during the inspection. The public areas of the home are well furnished, comfortable and suit the needs of the people living there. As this is a small home with only three people living in it, the owners provide most of the support to them, but assistance is available if needed and this appears to work well. Appropriate training is undertaken and people working in Hilda House are experienced in caring for these people. The owners are aware of the need to follow good recruitment procedures so that people are protected. What the care home could do better: No issues were identified at this inspection. Random inspection report
Care homes for adults (18-65 years)
Name: Address: Hilda House 18 Main Street Spittal Berwick Upon Tweed TD15 1QY three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Anne UrwinBrown Date: 0 7 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Hilda House 18 Main Street Spittal Berwick Upon Tweed TD15 1QY 01289-302315 01289302315 brian@briancowan.wanadoo.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mr Brian John Cowan Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Brian John Cowan,Mrs Geraldine Mary Newbold Cowan care home 3 Number of places (if applicable): Under 65 Over 65 2 learning disability Conditions of registration: Date of last inspection Brief description of the care home 1 Hilda House is situated on the main street in Spittal in a residential area near the sea front. The house is registered to accommodate three residents with learning disabilities, two of whom are over sixty-five years. The house is comfortably furnished and each resident has his own bedroom with en-suite. There is a small enclosed patio area to the rear of the building next to the new conservatory. Hilda House is well situated for local transport links to Berwick upon Tweed with buses passing the door regularly. There is a main line train station in Berwick about five minutes away by car. The owners of Hilda House have a car that residents use regularly. Care Homes for Adults (18-65 years) Page 2 of 8 Brief description of the care home The current fees are from £410.85 to £449.49 per week. Care Homes for Adults (18-65 years) Page 3 of 8 What we found:
This service has an excellent three star rating that was last assessed on 22 June 2007. An annual service review was undertaken on 17 June 2009. This random inspection lasted two hours and during that time we looked at how peoples needs are met, staffing arrangements and complaints handling. Each person has an individual plan in place providing good information about their individual needs and how these are met. It was evident that peoples needs are regularly reviewed and updated as changes occur. Plans show that peoples health care needs are identified and met. The people living at Hilda House have health care checks at the local health centre. Risks assessments are in place and are updated as necessary. People have detailed plans that include information about their hobbies, interests and social activities. They lead active lives and are consulted about how they spend their time. They have regular trips to the caravan that they enjoy as well as attending social activities in the local community. Systems are in place to assist people to manage their medicines properly. There is a policy and procedure for dealing with complaints. The owners are aware of the need to keep detailed records of any complaints, the investigation and outcome. People living in the home said that they are able to talk to the owners if they have any concerns. The owners have completed safeguarding training. The home is clean, comfortable and well maintained. Each person has his own room and is consulted about the decor and furnishings. The rooms show evidence of each persons interests and hobbies. Spacious public areas of the home mean that people have plenty of choice about where they spend their time. Staffing is provided by the owners. Additional staffing is available when needed and the person providing cover knows the people living in Hilda House well. The owners recognised the importance of undertaking regular updating training to ensure tha they have the skills they need. Evidence was available to show that they have completed appropriate training in safe working practices. What the care home does well:
Individual records providing information about peoples care and support needs are in place. This means that people get the help they need. This small service places emphasis on providing an individualised service that takes account of each persons needs, choices and interests. The owners are well informed about each individuals needs and support them to be as independent as possible. Plans are regularly updated to reflect peoples individual needs. The systems for administering medicines are well organised and protect the people living
Care Homes for Adults (18-65 years) Page 4 of 8 in the home. People have access to day services and events in the local community as appropriate to their interests and abilities. They have plenty of choice about social and other activities. Effective systems are in place for dealing with complaints and safeguarding matters. This helps to keep people safe. Each person has his own room that is furnished and decorated to suit their individual taste and interests. People said that they were very comfortable during the inspection. The public areas of the home are well furnished, comfortable and suit the needs of the people living there. As this is a small home with only three people living in it, the owners provide most of the support to them, but assistance is available if needed and this appears to work well. Appropriate training is undertaken and people working in Hilda House are experienced in caring for these people. The owners are aware of the need to follow good recruitment procedures so that people are protected. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Adults (18-65 years) Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
